Keysha Reeves
El Paso
Summary
Highly skilled and dedicated customer service agent with 10+ years of experience in the hospitality industry. Proficient in providing exceptional customer care by actively listening, resolving issues, and maintaining efficient communication. Possesses strong time management and coordination abilities. Bilingual (English and Spanish).
Overview
15
15
years of professional experience
Work History
Tortillera
Taco Tote
El Paso
09.2023 - Current
- Prepare and produce fresh tortillas using corn dough following traditional and industrial methods
- Clean and sanitize work areas, equipment, and utensils regularly
- Assist customers with orders and provide fresh products in a timely manner
- Occasionally handle cash transactions
Warehouse Associate
Ubreakifix
Orlando
02.2020 - 01.2023
- Collaborated with multiple departments to facilitate smooth operations.
- Utilized various software tools to streamline tasks and improve efficiency.
- Managed shipment orders and coordinated pallet pickups.
Pharmacy Entry Clerk
Walmart
Davenport
09.2017 - 03.2019
- Answering phone calls, helping with customer service, and managing medication counts
- Resolved issues and communicated effectively with customers.
- Inputting patient information, drug names, dosages, and physician details
Front Desk Coordinator
Acura
Orlando
10.2016 - 04.2017
- Skillfully managed incoming calls and scheduled various appointments.
- Assisted guests with inquiries and addressed their concerns promptly.
- Reviewed and processed paperwork while maintaining accurate records.
Cashier
Publix
Kissimmee
05.2014 - 04.2016
- Processed payments using multiple methods, ensuring accuracy in cash handling.
- Provided outstanding customer service by resolving inquiries and complaints.
- Offered carry-out service and maintained a positive shopping experience.
- Weighed items sold by weight to determine prices accurately.
V.I.P Services
Westgate Vacation Villas
Kissimmee
05.2011 - 01.2013
- Addressed customer grievances and escalated complex issues when necessary.
- Welcomed and assisted visitors with detailed information.
- Managed records and resolved customer complaints efficiently.
- Handled mail, messages, and courier deliveries with care.
Education
High School Diploma - Business & Industry
Gateway High School
Kissimmee, FLSkills
- Customer Service Excellence
- Time Management
- Coordination and Multitasking
- Bilingual
- Critical Thinking and Problem Solving
- Active Listening
- Judgment and Decision Making
- Effective Verbal Communication
Timeline
Tortillera
Taco Tote
09.2023 - Current
Warehouse Associate
Ubreakifix
02.2020 - 01.2023
Pharmacy Entry Clerk
Walmart
09.2017 - 03.2019
Front Desk Coordinator
Acura
10.2016 - 04.2017
Cashier
Publix
05.2014 - 04.2016
V.I.P Services
Westgate Vacation Villas
05.2011 - 01.2013
High School Diploma - Business & Industry
Gateway High School