Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keysha Rodriguez

Summary

Knowledgeable and dedicated bilingual customer oriented professional with extensive experience in retail and banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Recently moved to Florida from NYC to reunite with my family, I am extremely eager and motivated to start growing my roots here in the golden state and can't wait for the journey that awaits. My employers will classify me as a very positive and hardworking person, I am driven by excellence and I believe in giving the best of me in everything I do.

Overview

6
6
years of professional experience

Work History

Associate Banker

JP Morgan Chase
05.2023 - 11.2023
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Built and maintained portfolio of loans to meet established goals and objectives.

Universal Banker

Ponce De Leon Federal Bank
04.2022 - 05.2023
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Balanced teller drawers and ATM cash.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Provided advice on different bank products and financial options.

Administrative Assistant/Assistant Manager

Prospect Heights Market
10.2020 - 03.2022
  • Managed inventory control, placing orders,cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Negotiated contracts with distributors and suppliers and kept up to date with payments and bookkeeping.
  • Kept up to date with store licenses and routinely inspections
  • Supervised the overall running of the store in the absence of the owner.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Sales Associate

Prospect Heights Market
04.2020 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Warehouse Associate

VF Corporation
07.2019 - 02.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Cashier

Citarella Gourmet Market - West Village
06.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

High School For Law & Public Service
New York, NY
06.2020

Skills

  • Customer Service
  • Cross-Selling and Partner Referrals
  • Prospect Calling
  • Financial Institution Regulations
  • Filing
  • Bookkeeping
  • Office Administration
  • Workflow Optimization
  • Consumer Banking

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

JP Morgan Chase
05.2023 - 11.2023

Universal Banker

Ponce De Leon Federal Bank
04.2022 - 05.2023

Administrative Assistant/Assistant Manager

Prospect Heights Market
10.2020 - 03.2022

Sales Associate

Prospect Heights Market
04.2020 - 10.2020

Warehouse Associate

VF Corporation
07.2019 - 02.2020

Cashier

Citarella Gourmet Market - West Village
06.2017 - 05.2019

High School Diploma -

High School For Law & Public Service

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Keysha Rodriguez