Keysha Shelton
Dallas
Summary
Goal-oriented professional with experience in customer service roles, aiming to leverage strong communication skills and attention to detail in a Customer Service Representative position. Proven ability to manage tasks efficiently while ensuring compliance with safety standards, alongside training new employees on operational procedures. Demonstrated conflict resolution capabilities and commitment to fostering positive interactions among team members. Seeking to apply customer engagement strategies and technical support expertise to enhance client satisfaction. Employee that offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Irving
11.2023 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Ensured compliance with company safety regulations at all times while on the job.
- Transported goods to designated areas within the warehouse facility.
- Provided assistance in loading and unloading containers from ships and trains.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Crew Lead
Anderson Merchandisers, LLC
Euless
02.2021 - 05.2022
- Assigned work duties, monitored workflow, and evaluated results.
- Resolved conflicts between employees while maintaining a positive working environment.
- Coordinated with other departments within the organization to ensure efficient operations.
- Enforced safety regulations and ensured compliance with company policies.
- Trained new hires on job responsibilities, safety protocols, and company policy.
- Conducted daily staff meetings to review progress and discuss upcoming tasks.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Organized crew placement per job function when assigning work.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Assisted with diverse construction challenges to help team and customer.
Server
IHOP
Dallsd
01.2019 - 05.2020
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Representative
Charter Spectrum
Dallas
05.2017 - 05.2019
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed payments from customers in accordance with company policies and procedures.
- Assisted with other administrative tasks as assigned.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Corresponded with customers regarding their accounts, making adjustments when necessary.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Office Assistant
A.Kimbrough Realty
Dallas
01.2016 - 05.2018
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Compiled data from multiple sources to create detailed reports on the local housing market.
- Coordinated open houses and showings for potential buyers and sellers.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Handled incoming calls and correspondence related to real estate inquiries.
- Assisted in the development of property management policies and procedures.
- Conducted property inspections and reported findings to real estate agents.
- Coordinated open houses and scheduled property showings for potential buyers.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Organized and maintained real estate files and documents in compliance with legal requirements.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Conducted follow-up with clients post-sale or lease to ensure satisfaction.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Warehouse Worker
Shari's Berries
Dallas
09.2016 - 03.2017
- Transported goods to designated areas within the warehouse facility.
- Maintained stock levels in accordance with company policies.
- Processed returns of defective merchandise as required.
- Monitored assembly line operations and identified any issues or problems that arose.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Collaborated with other departments to ensure smooth production process flow.
- Organized work area daily to ensure efficient workflow throughout shift.
- Built and packaged products to comply with multiple work orders and deadlines.
Education
Cosmetology -
I.T.S Academy
Mesquite, TX08-2019
High School Diploma -
A. Maceo Smith High-school
Dallas,Tx05-2010
Some College (No Degree) - Computer And Information Sciences
Colorado Technical University
Colorado Springs, COSkills
- Pallet jack operation
- Safety compliance
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Verbal and written communication
- Multitasking and organization
- Financial acumen
- Customer engagement
- Basic accounting
- Reliable and punctual
- File management
- Data collection and analysis
- Order fulfillment
- Documentation and notes
- Live chat support
- Technical support
- CRM software
- Queue management
- Escalation control
- Customer retention
- Call center experience
- Account management
- Customer service orientation
- High-energy attitude
- Market awareness
- POS systems and ordering platforms
- Call center operations
Certification
- Food Handlers
Timeline
Amazon Associate
Amazon
11.2023 - Current
Crew Lead
Anderson Merchandisers, LLC
02.2021 - 05.2022
Server
IHOP
01.2019 - 05.2020
Customer Service Representative
Charter Spectrum
05.2017 - 05.2019
Warehouse Worker
Shari's Berries
09.2016 - 03.2017
Office Assistant
A.Kimbrough Realty
01.2016 - 05.2018
Cosmetology -
I.T.S Academy
High School Diploma -
A. Maceo Smith High-school
Some College (No Degree) - Computer And Information Sciences
Colorado Technical University