Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keysha Simpson

Detroit

Summary

To expand in my leadership role in a dominant, demanding industry.

Overview

17
17
years of professional experience

Work History

Operations Supervisor | Team Lead | Logistics Coordinator

RXO Logistics | XPO Logistics
11.2021 - Current
  • Highly trainable, reliable, dedicated and dependable.
  • Successfully manages the Ford account while managing a team of 11+ team members
  • Successfully processes payroll biweekly.
  • Develops and implements daily processes to stay ahead of Ford’s load management.
  • Maintains employee’s scheduling, time off and daily tasks.
  • Works with upper management and Human Resources to administer disciplinary action.
  • Attends meetings daily to learn customer’s critical needs.
  • Delegates a minimum of 12 auto tracking items daily based on severity.
  • Communicates with customer, suppliers and carriers via email, Teams, phone and text.
  • Uses Excel worksheets and formulas to provide strategic leadership and direction to maintain and stay ahead of transportation issues.
  • Creates and emails daily reports.
  • Uses Sharepoint, CMMS, multiple systems to monitor employees and as a resource to complete daily functions.
  • Identifies efficiencies and implements improvement.
  • Shows up to work daily understanding the task before me. Leads by example and molds my team to follow.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Operations manager

YOUR Local Lawn Service
04.2015 - Current
  • Owns and operates lawn care company
  • Manages and trains employees (including scheduling and completion of service).
  • Maintain client base by keeping current customers satisfied and exploring new methods of marketing/advertising.
  • Prepares business plans, obtain licenses and registrations needed to successfully get funding for and legally operate company.

Project Manager | Executive Secretary | Social Media Coordinator

The Peoples Action
11.2017 - 11.2018
  • Completed documents necessary to legalize a non-profit organization such as the 501c3.
  • Ensured members are fulfilling their duties as it relates to organizing community initiatives.
  • Developed programs that serve as assistance to members of the community such as: Property Tax Exemption Foreclosure Event, Healing Session, regular community meetings, etc.
  • Works with other non-profit organizations to provide resources to citizens in need.
  • Document each member’s meeting so notes can be provided to each member as a recap.
  • Grant writing to support different community initiatives.

Workforce Management | Lead New Hire Trainer | Supervisor

DTE Energy via Strategic Staffing Solutions
11.2008 - 06.2013
  • Home Protection Plus Supervisor
  • Ensures call center reps are handling business partner calls adequately.
  • Makes sure reps are up to date with policy and procedure as it is constantly changing.
  • Works with staff to ensure they meet metrics.
  • Handles escalations and assists reps with difficulty during calls.
  • Send all escalation regarding appointment scheduling to Program Management to assist seniors or customers with extenuating circumstances with sooner service.
  • Workforce Management
  • Monitors queue for residential and commercial departments.
  • Ensures reps are available to answer business partner calls within 60 seconds.
  • Schedules breaks and lunches based on call center need.
  • Monitors attendance of reps; keeping constant communication with management team and operations support.
  • Lead New Hire Trainer
  • Developed the knowledge and skill of DTE Energy/ S3’s new hires; including but not limited to: policy, procedure and system updates. Current system: SAP/CRM
  • Planned and implemented training of new hires classes of 20 in 6-week sessions in classroom and POD setting.
  • Initiated an expedited training course to have new hires trained and ready to take calls promptly to meet company goals.
  • Met and exceeded expectations provided by DTE Energy and S3 (Strategic Staffing Solutions) regarding: course outline, completion dates, assessment scores and performance of new reps.
  • Provided disciplinary action for attendance, dress code, cell phone and behavior violations.
  • Worked as a team with Operations Managers, Supervisors, Analysts and 2 other Co-Trainers.
  • Completes refresher courses provided by DTE Energy to maintain skill and knowledge.
  • New Hire Supervisor
  • Served as direct contact for 20-60 new hires while they completed 6-week training course.
  • Performed meet and greet in the beginning of each training class.
  • Reviewed, approved and/or timesheets for each trainee weekly.
  • Completed disciplinary action for performance and attendance for each trainee as necessary.
  • Direct source of information when communication is needed between upper management and human resources.
  • Ensured updates regarding policy and procedure were provided to Trainers and New Hires in a timely fashion.

Education

Certificate / Associates degree - Business Administration, Entrepreneurship

Wayne County Community College
12.2017

Tax Preparation Certificate - Tax Preparation

H&R Block

Insurance License - Accident and Health Insurance

Exam Fx

Skills

  • Management
  • Able to develop staff by building and maintaining business relationships
  • Constantly adapts to change in fast paced environments through planning, the ability to go-with-the-flow ensuring company goals are being met
  • Uses passion in my role to enhance rapport in the workplace
  • Effective in problem solving, decision making and business planning and management
  • Sales
  • Implements sales training provided by Aflac, H&R Block and MCA resulting in profit
  • Proactive in purchasing and applying sales literature and techniques
  • Communication
  • Welcoming personality allows me to communicate with others effectively
  • Known for simplifying information for different personality types to accomplish overall goal
  • Leadership
  • With a thorough understanding of business and ethics, I lead by example
  • As the owner of a small business, I understand that my staff in a reflection of myself; when exhibiting expected behavior will my team will follow suit

Timeline

Operations Supervisor | Team Lead | Logistics Coordinator

RXO Logistics | XPO Logistics
11.2021 - Current

Project Manager | Executive Secretary | Social Media Coordinator

The Peoples Action
11.2017 - 11.2018

Operations manager

YOUR Local Lawn Service
04.2015 - Current

Workforce Management | Lead New Hire Trainer | Supervisor

DTE Energy via Strategic Staffing Solutions
11.2008 - 06.2013

Tax Preparation Certificate - Tax Preparation

H&R Block

Insurance License - Accident and Health Insurance

Exam Fx

Certificate / Associates degree - Business Administration, Entrepreneurship

Wayne County Community College

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Keysha Simpson