Keysha Thomas
Green Cove Springs,FL
Summary
Certified Ophthalmic Assistant with 10+ years of experience supporting care excellence in busy ophthalmology clinics. Works with physicians and nurses in diagnostic tests, evaluating patients suffering from diverse ailments. Expert in visual field and ocular mobility testing, contributing to patient care and wellness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Florida Eye Specialists
12.2022 - 10.2023
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 15 employees with various personalities two locations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Certified Ophthalmic Assistant
Florida Eye Specialists
05.2020 - 10.2023
- Documented patient medical history and information utilizing Athena with commitment to accuracy.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Surgery Scheduling Coordinator
Florida Eye Specialists
04.2019 - 06.2023
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with Southpoint Surgery Center to set up surgeries for 30 cases weekly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Front Desk Medical Receptionist
Atlantic Eye Institute
05.2017 - 11.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 6-physician Ophthalmology medical facility, scheduling appointments, and handling patient inquiries
Education
Associate of Arts - Early Childhood Education
Columbus Technical College
Columbus, GA High School Diploma -
Walbrook High School
Baltimore, MD06.2001
Skills
- Credit and Collections
- Policy and Procedure Modification
- Written Communication
- Customer Relations
- Team Bonding
- Workflow Optimization
- Excellent Multitasking Abilities
- Conflict Management
- Organizational Skills
- Staff Training
- Policy Implementation
- Office Supplies and Inventory
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Office Manager
Florida Eye Specialists
12.2022 - 10.2023
Certified Ophthalmic Assistant
Florida Eye Specialists
05.2020 - 10.2023
Surgery Scheduling Coordinator
Florida Eye Specialists
04.2019 - 06.2023
Front Desk Medical Receptionist
Atlantic Eye Institute
05.2017 - 11.2017
Associate of Arts - Early Childhood Education
Columbus Technical College
High School Diploma -
Walbrook High School
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