Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keysha Woodford

Macon,Georgia

Summary

As a hardworking warehouse packer with strong command of warehouse operations, inventory management, and order fulfillment. Verifies packing list information and prepares shipments with focus on safe transport. Assembles boxes, pallets, and cartons and applies knowledge of load balancing to assist with truck loading. Hardworking and effective at handling high workloads and accurately managing pricing tasks. Handles merchandise daily and consistently meets production goals. Punctual, responsible and motivated to support sales by efficiently restocking the available space with new items. Trained in serving customers, backing up cashiers and inspecting incoming shipments. Able to work quickly and independently in fast-paced environments.

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Delivery Courier

FedEx:Ground
07.2023 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.

Customer Service Representative

Enkindle INC
03.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

ADT Home Security Specialist TTEC

TTEC
11.2022 - 02.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Provided first-rate service to all customers and potential customers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Warehouse Packer

Amazon
11.2019 - 11.2019
  • Maintained good housekeeping practices and observed safety program requirements in fast-paced environment.
  • Followed instructions and priorities of shipping supervisor to meet daily demand.
  • Protected items from damage during movement or shipment by using good padding, bracing, and wrapping practices.
  • Received and sorted incoming shipments of goods, verified load details, and staged for movement to different warehouse locations.

Kitchen Expeditor

Idle Hour Country Club
04.2019 - 09.2019
  • Kept front of line stocked and clean to support service efficiency.
  • Verified order details and prioritized work to consistently meet customer demand.
  • Monitored order flow from servers to kitchen to avoid delays.
  • Delivered orders to maintain speed of service and assist team members.
  • Facilitated communication between kitchen and wait staff to meet customers' expectations.
  • Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.
  • Handled, prepared, and transported products correctly to minimize loss and meet customers' needs.
  • Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes.
  • Dismantled and cleaned deli equipment to maintain sanitary workspace and prevent contamination.
  • Took advantage of slow periods to prepare pre-made items such as fruit, vegetable and pasta salads.
  • Kept products properly rotated and stored to meet quality requirements.
  • Managed interruptions while attending to details and servicing customers.

Parts Delivery Driver

Advance Auto Parts
03.2019 - 06.2019
  • Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service.
  • Followed prescribed routes and time schedules to attain on-time delivery.
  • Tracked and maintained records for mileage, fuel usage, and delivery instructions.

Sandwich Artist

Subway
07.2018 - 02.2019
  • Followed company guidelines and safe food handling procedures to prepare food using recipes.
  • Used different bread types and ingredients to create sandwiches for vegan and non-vegan clients.
  • Presented cheerful attitude to clients and assisted customers to customize orders.
  • Restocked meats, bread, cookware, vegetables, drinks, and napkins during slow periods.
  • Followed basic recipes to prepare food ingredients from scratch.
  • Worked independently and collaboratively to create sandwiches during peak periods.

Patient Service Specialist

Rescare Home Healthcare
04.2016 - 02.2018
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.

Retail Sales Associate

Kohls
10.2009 - 11.2009
  • Determined needs and advised customers on purchases.
  • Interacted with customers, providing information and top-notch customer service.
  • Used POS system to complete sales and process customer transactions.
  • Escorted customers to appropriate merchandise.
  • Described product features and product-specific deals to customers.

Sales Associate

JCPenny
11.2007 - 12.2007
  • Help customers with all their merchandiser needs
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase.
  • Used POS system to scan customer purchases, calculate prices, and process transactions.
  • Welcomed guests and offered quick assistance to handle diverse needs.
  • Restocked front lanes and displays and followed established merchandising procedures and standards.

Education

High School Diploma - College Prep

Northeast High
Macon, GA
05.2006

High School Diploma - Diploma - High diploma

Excel High school

Skills

  • Excellent skills in customer service
  • Customer service
  • Payment processing
  • Inventory tracking
  • Sales and marketing
  • Merchandising
  • Serve customers
  • Punctuality
  • Tech-savviness

Timeline

Delivery Courier

FedEx:Ground
07.2023 - Current

ADT Home Security Specialist TTEC

TTEC
11.2022 - 02.2023

Warehouse Packer

Amazon
11.2019 - 11.2019

Kitchen Expeditor

Idle Hour Country Club
04.2019 - 09.2019

Parts Delivery Driver

Advance Auto Parts
03.2019 - 06.2019

Sandwich Artist

Subway
07.2018 - 02.2019

Customer Service Representative

Enkindle INC
03.2018 - Current

Patient Service Specialist

Rescare Home Healthcare
04.2016 - 02.2018

Retail Sales Associate

Kohls
10.2009 - 11.2009

Sales Associate

JCPenny
11.2007 - 12.2007

High School Diploma - Diploma - High diploma

Excel High school

High School Diploma - College Prep

Northeast High
Keysha Woodford