Keyshara Edwards
Macon,GA
Summary
Diligent Clerical Associate with diverse experience in office administration, data entry, and customer service. Possess strong multitasking and organizational skills. With previous roles involving record management, task coordination, and administrative support, have consistently contributed to efficient office operations.
Overview
10
10
years of professional experience
Work History
Clerical Associate
Branded Solutions
05.2020 - Current
- Organized and scheduled meetings and appointments for management.
- Maintained confidentiality of sensitive information and documents.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Provided customer service, addressing inquiries and resolving issues promptly.
Apple Technical Support Agent
Kelly Connect Services
12.2019 - 03.2020
- Diagnosed, troubleshot and resolved customer issues related to hardware, software, network connectivity and peripherals.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Ad Quality Rater
Lionbridge
01.2019 - 12.2019
- Developed detailed reports on ad content, accuracy, and quality.
- Analyzed and evaluated the relevance of ads to user queries.
- Provided feedback on the quality of ads based on evaluation criteria.
Asset Protection Associate
Academy Sports and Outdoors
10.2015 - 03.2016
- Maintained high levels of alertness throughout shifts.
- Identified potential shoplifters and alerted management.
- Assisted customers with product information and inquiries.
- Conducted regular audits of physical inventory to ensure accuracy and prevent loss.
- Utilized loss prevention software to track inventory and identify discrepancies.
Education
Criminal Justice
Central Georgia Technical College
Macon, GA05-2015
Skills
- Meeting scheduling
- Document management
- Office supply management
- Customer service
- Data entry
- Inventory management
Timeline
Clerical Associate
Branded Solutions
05.2020 - Current
Apple Technical Support Agent
Kelly Connect Services
12.2019 - 03.2020
Ad Quality Rater
Lionbridge
01.2019 - 12.2019
Asset Protection Associate
Academy Sports and Outdoors
10.2015 - 03.2016
Criminal Justice
Central Georgia Technical College
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