Keysharia Hitchcock
Athens,GA
Summary
Friendly Environmental Health & Safety specialist with background in various safety and security requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency.
Overview
7
7
years of professional experience
Work History
Environment, Health & Safety Officer
Boehringer Ingelheim Animal Health
06.2021 - Current
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Safety trained each visiting contractor.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
- Directed post-accident investigations and prepared reports to identify possible accident causes and hazards.
Call Center Customer Service Representative
Dial America
04.2019 - 03.2020
- Trained new personnel regarding company operations, policies and services.
- to client's concerns regarding their FMLA time and assisted them in filing new claims.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Store Manager
Dollar General Store
01.2017 - 12.2017
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, hiring and training of team members.
Education
Associate in Occupational Health & Safety -
Columbia Southern University
Orange Beach, AL05.2024
Skills
- Staff Management
- Microsoft Office
- Performance Improvement
- Project Management
- Google Drive
- Documentation
- Safety Training
- Security Awareness
- Instructing
- OSHA #510
Timeline
Environment, Health & Safety Officer
Boehringer Ingelheim Animal Health
06.2021 - Current
Call Center Customer Service Representative
Dial America
04.2019 - 03.2020
Assistant Store Manager
Dollar General Store
01.2017 - 12.2017
Associate in Occupational Health & Safety -
Columbia Southern University
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