Keyshaun Clark
Far Rockaway,NY
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Days Inn Hotel
Jamaica, NY
07.2017 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Date-stamped, sorted and racked incoming mail and messages.
- Greeted customers in a professional and friendly manner.
Education
High School Diploma -
Voyagers Prep-South
Jamaica, NY06-2016
Skills
- Call Handling
- Verbal And Written Communication
- Check-In And Check-Out Procedures
- Check-In Management
- Greeting Guests
- Records Maintenance
- Organization And Recordkeeping
- Mail Coordination
Languages
English
Professional
Timeline
Front Desk Agent
Days Inn Hotel
07.2017 - Current
High School Diploma -
Voyagers Prep-South
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