Keyshawn Malone
Villa Rica,GA
Summary
Recent graduate with a bachelor's degree in Industrial Engineering seeking an entry-level position to leverage expertise in lean manufacturing, process improvement, and data analysis to optimize production processes. Acquired knowledge in these areas through extensive research, software projects, and research papers. Highly motivated for continuous improvement and sustainability, eager to apply skills in supply chain management and quality control within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Representative
T-Mobile
09.2023 - Current
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
- Successfully identify and handoff small business leads
- Support team initiatives and create an inclusive environment
Shift Leader
Krystal
01.2023 - 09.2023
- Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining, and recognizing A+ talent utilizing Krystal's tools and processes
- Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable
- Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards
- Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures using the OSM and Company systems
- Ensures that food safety standards are met through direct observation while running their shifts
- Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented
- Executes cash/security, inventory, labor, and food control procedures during their shift and takes appropriate actions to identify and close gaps
- Identify areas of improvement in shift operations and propose innovative solutions to increase efficiency and productivity
- Proactively identify and address any potential safety hazards in the workplace to ensure a safe and secure environment for both employees and customers
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
01.2022 - 12.2022
- Engage with customers and convinced them to buy cell phones
- Provide a positive customer experience with fair, friendly, and courteous service
- Resolve customer issues and answer questions
IT Assistant
Hoover Elementary School
06.2019 - 07.2019
- Reviewed system and network performance to make proactive adjustments based on established IT policies
- Managed network security and filtering settings
- Installed and configured software and hardware
- Helped streamline repair processes and update procedures for support action consistency
- Removed malware, ransomware and other threats from laptops and desktop systems
Education
Bachelor of Engineering - Industrial Engineering
University of Southern Mississippi
Hattiesburg, MS12.2023
None - Mathematics
Clark Atlanta University
Atlanta, GA05-2021
High school or equivalent -
Thornton Fractional North High School
Calumet City, IL05.2019
Skills
- Microsoft Word
- Microsoft Powerpoint
- Customer Service
- Computer Skills
- Basic Math
- Guest services
- Food service
- Restaurant experience
- Cash handling
- Heavy lifting
- Customer support
- CRM software
- Communication skills
- Computer Networking
- Statistical analysis
- Analysis Skills
- Customer Engagement
- Product Sales
- Product Promotions
- Purchase Recommendations
Certification
ServSafe
Awards
Cum Laude, 12/01/23, Awarded for graduating with a 3.5 and above.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Representative
T-Mobile
09.2023 - Current
Shift Leader
Krystal
01.2023 - 09.2023
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
01.2022 - 12.2022
IT Assistant
Hoover Elementary School
06.2019 - 07.2019
High school or equivalent -
Thornton Fractional North High School
Bachelor of Engineering - Industrial Engineering
University of Southern Mississippi
None - Mathematics
Clark Atlanta University
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