Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keyshawn Spriggs

Port Arthur,TX

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

American Cruise Lines
03.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.

Behavior Technician

Brent Woodall Foundation for Exceptional Children
Irving, TX
08.2023 - 11.2024
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.

Behavior Technician

stewart medical center
Port Arthur, Texas
03.2022 - 07.2023
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Assisted in the development of communication systems using visual supports such as picture exchange systems.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.

Front Desk Agent

Home 2 By Hilton
Port Arthur, TX
01.2020 - 03.2022
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Maintained cleanliness of lobby area at all times.

Cashier

HEB Grocery Store
Port Arthur, TX
02.2020 - 02.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Cashier

Lubys Cafe
Port Arthur, TX
03.2017 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Memorial High School
Port Arthur, TX
06-2018

Skills

  • Safe Food Handling
  • Table Bussing
  • Order Management
  • Food Delivery
  • Supply Restocking
  • Table Setting
  • Beverage Preparation
  • Guest Engagement
  • Cash Handling
  • Dish preparation
  • Menu Memorization
  • Liquor, wine, and food service
  • Food Running
  • Positive and professional

Certification

  • basic life support
  • cpr
  • pharmacy technician trainee license

Timeline

Server

American Cruise Lines
03.2024 - Current

Behavior Technician

Brent Woodall Foundation for Exceptional Children
08.2023 - 11.2024

Behavior Technician

stewart medical center
03.2022 - 07.2023

Cashier

HEB Grocery Store
02.2020 - 02.2021

Front Desk Agent

Home 2 By Hilton
01.2020 - 03.2022

Cashier

Lubys Cafe
03.2017 - 02.2020

High School Diploma -

Memorial High School

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Keyshawn Spriggs