Keyshawn Thomas
las vegas,NV
Summary
My number 1 goal is to make ALL of my colleagues jobs easier. A Driven professional with a proven track record in customer service and Operational Tasks, notably at Wells Fargo. Excelled in multitasking and effective communication, enhancing client satisfaction and loyalty. Demonstrated adaptability with a flexible schedule, proficient in Microsoft Office, and achieved a typing speed of 95 WPM.
Overview
4
4
years of professional experience
Work History
Luxury Retail Security
Allied Universal Security Services
Las Vegas, NV
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule.
- Trained new team members on retail operations procedures and policies.
- Endured 12 Hour shifts Daily
Personal Banker
Wells Fargo
Lancaster, CA
09.2021 - 09.2023
- Cross-sold banking products such as credit cards, loans and investments.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Advised customers on various financial products available from the bank.
- Provided customer service to clients, including answering questions and resolving issues.
- Multifaceted workload.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Customer Service Manager
Walmart
Lancaster, CA
03.2021 - 09.2021
- Strived in a constant, fast-paced environment.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
High School Diploma -
Suitland Highschool
Suitland, MD06-2017
Skills
- Multitasking
- Customer service
- 95 WPM
- Easily Coachable
- Excellent communication
- Microsoft Word/Excel/PowerPoint
- Flexible and adaptable Schedule
References
References available upon request.
Timeline
Luxury Retail Security
Allied Universal Security Services
10.2023 - Current
Personal Banker
Wells Fargo
09.2021 - 09.2023
Customer Service Manager
Walmart
03.2021 - 09.2021
High School Diploma -
Suitland Highschool
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