Keysheria Wood
Warsaw,VA
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 20 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
23
23
years of professional experience
Work History
Senior Payment Recovery Adjuster
GEICO
08.2008 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Trained other claims staff members on proper handling and evaluation of property damage claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reviewed new files to determine current status of property damage claim and to develop plan of action.
- Filed suit and worked with attorney to settle claims.
- Filed arbitration against adverse carrier to recover money owed to the company.
New Business Underwriter
GEICO
03.2002 - 04.2008
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Billing Representative
GEICO
08.2000 - 04.2002
- Educated customers about billing, payment processing and support policies and procedures.
- Collected payment for insurance policy.
- Explained rate increase, and reviewed the file to offer a better rate.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new rates.
Education
High School Diploma -
Washington And Lee High School
Montross, VA06.1992
Skills
- Strong Communication and Interpersonal Skills
- Litigation Resolution
- Claim Processing
- Verify Data
- Insurance Collaboration
- Claims Reviewing
- Report and Records Review
- Deductible Collection
- Claims File Documentation
- Efficient Service
- Authorize Payments
- Personal, Casualty and Property Loss Insurance
Timeline
Senior Payment Recovery Adjuster
GEICO
08.2008 - Current
New Business Underwriter
GEICO
03.2002 - 04.2008
Customer Billing Representative
GEICO
08.2000 - 04.2002
High School Diploma -
Washington And Lee High School
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