Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keyshla Diaz

Greenfield

Summary

Highly motivated and professional customer service agent with more than 10 years of expertise, proficient in demonstrating empathy, effective communication and highly active listening skills. Expertise in handling customer complaints, problem-solving, and ensuring a smooth customer experience while swiftly resolving issues or conflicts. possessing exceptional communication and interpersonal skills. With a proven history of thriving both independently and as a team collaborator.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Airport Customer Service Agent

Alaska Airlines
06.2022 - 10.2024
  • Assisted passengers with check-in process and baggage handling.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Coordinated flight information updates for passengers and staff.
  • Maintained accurate records of passenger transactions and interactions.
  • Streamlined communication between departments to enhance operational flow.
  • Station lead of operations, flight information distributed between different teams, and departments ensuring all teams were operating correctly.
  • Directed safety meeting between departments and teams.
  • CSA agent, lead certified was also Care trained certified.

Retail Sales Associate

Macy's
09.2021 - 01.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
  • Maintained merchandise displays, ensuring product visibility and adherence to company standards.
  • Collaborated with team members to achieve sales targets through effective communication and teamwork.
  • Bank night deposits.

Caregiver

Stavros Center For Independent Living
02.2017 - 05.2018
  • Provided daily personal care and assistance to clients, ensuring comfort and safety.
  • Administered medications according to prescribed schedules, maintaining accuracy in dosages.
  • Assisted clients with mobility challenges, enhancing physical independence and confidence.
  • Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.

Sales Consultant

Sally Beauty
08.2016 - 12.2016
  • Developed tailored sales strategies to meet diverse client needs
  • Conducted market research to identify emerging trends and opportunities
  • Helped customer's find the items they needed and made sure they understood the differences.
  • Ensured their comfort.


Sales Associate

JCPenney
01.2016 - 09.2016
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained accurate inventory records using point-of-sale systems.
  • Resolved customer inquiries, ensuring satisfaction and repeat business.

Education

West Allis Central High School
West Allis, WI
01-2016

Skills

  • Effective problem solving
  • Great communicator
  • works well in fast paced environments
  • Excellent interpersonal skills
  • Fluent in multiple languages
  • Excels in multitasking, leadership and organization skills
  • Great problem solving skills
  • Works greatly in a team setting

Certification

CSA - Certified sales agent

CARE - Certified

Languages

Spanish
Full Professional

Timeline

Airport Customer Service Agent

Alaska Airlines
06.2022 - 10.2024

Retail Sales Associate

Macy's
09.2021 - 01.2022

Caregiver

Stavros Center For Independent Living
02.2017 - 05.2018

Sales Consultant

Sally Beauty
08.2016 - 12.2016

Sales Associate

JCPenney
01.2016 - 09.2016

West Allis Central High School

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Keyshla Diaz