Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keyshlianie Serrano

Pascagoula,US

Summary

Experienced in floor polishing, waxing, and bathroom cleaning. Driven by dedication to achieving operational excellence and promoting teamwork. Eager to secure a challenging role prioritizing innovation and productivity in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Custodian school

Express
12.2024 - Current
  • Maintain cleanliness and welcoming environment for students and staff, ensuring high standards.
  • Optimize cleaning supply usage, reducing waste and ensuring timely availability.
  • Coordinate with school staff to promptly address maintenance issues, enhancing teamwork.
  • Streamline inventory management for consistent availability of cleaning supplies.
  • Foster accountability and collaboration among staff, improving operational efficiency.

Child Nutrition Worker

Express Employment
11.2024 - 02.2025
  • Ensure meal choices meet nutritional standards, enhancing student satisfaction.
  • Maintain kitchen cleanliness, adhering to safety regulations.
  • Prepare diverse meals, improving quality and service efficiency.
  • Collaborate on events, fostering creativity and school involvement.
  • Accurately manage cash transactions, ensuring financial integrity.

Customer Experience Manager

Five Below
04.2024 - 09.2024
  • Implemented new technologies to streamline processes related to the customer experience journey.
  • Marketed products and services at tradeshows and promotional events.
  • Negotiated with vendors and suppliers to improve product quality and delivery timelines.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Streamlined customer feedback processes, enabling actionable insights that led to noticeable improvements in service delivery.

Server

De maiz
10.2023 - 01.2024
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Informed customers of daily specials and signature menu items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took beverage orders from patrons and served drinks promptly.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Delivered exceptional service by attentively checking on guests, ensuring a welcoming atmosphere and enhancing overall dining experiences.

Fire Watcher

Knights Marine
04.2022 - 11.2022
  • Helped keep machinery functioning properly with regular inspections and maintenance.
  • Provided training on proper fire safety techniques to staff members.
  • Initiated alarms and evacuated areas in accordance with emergency response procedures.
  • Provided guidance and information on fire safety practices to new employees.
  • Inspected fire extinguishers and other fire safety equipment for functionality.
  • Conducted fire safety inspections of buildings and equipment to ensure compliance with state regulations.
  • Protected individuals by restricting public access to areas of high-risk and known hazard.
  • Ensured proper lighting and visibility in all monitored areas for safety.
  • Collaborated with safety officers to update fire watch procedures and policies.
  • Conducted hot work watch duties for welding and cutting operations to prevent fires.
  • Examined areas for combustible materials that may be hazardous when exposed to heat sources or sparks.

Welder

Ingalls Shipbuilding
10.2021 - 03.2022
  • Operated manual and semi-automatic welding equipment in vertical, horizontal and overhead positions.
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.
  • Welded fabrication materials, continuously checking for safety and quality.
  • Used welding skills to help repair and maintain heavy-duty machinery.
  • Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
  • Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Inspected completed work for conformance to specifications using various instruments.
  • Set up welding machines based on the job at hand.

Work From Home Agent

Tissini
03.2020 - 06.2021
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Led on- and off-site customer support teams across multiple time zones.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.

Education

High School Diploma - undefined

Pascagoula High School
Pascagoula, MS
05.2021

Skills

  • Meal Planning
  • Food Safety
  • Inventory Management
  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Communication
  • Welding
  • Cash Handling
  • Food Preparation
  • Kitchen Operations
  • Safety Protocols
  • Customer Engagement
  • Creativity
  • Health Education
  • Problem Solving
  • Cleaning

Languages

Spanish - Native
English - Proficient

Timeline

Custodian school

Express
12.2024 - Current

Child Nutrition Worker

Express Employment
11.2024 - 02.2025

Customer Experience Manager

Five Below
04.2024 - 09.2024

Server

De maiz
10.2023 - 01.2024

Fire Watcher

Knights Marine
04.2022 - 11.2022

Welder

Ingalls Shipbuilding
10.2021 - 03.2022

Work From Home Agent

Tissini
03.2020 - 06.2021

High School Diploma - undefined

Pascagoula High School

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