Keyshon Haggans
Raleigh,NC
Summary
Patient Care Manager and Administrative Associate with over 10 years of healthcare experience in transplant support, specialty pharmacy, case management, and clinic administration. Proven record of improving patient engagement, streamlining operations, and collaborating across care teams to achieve better outcomes. Currently pursuing a B.S. In Healthcare Administration (3.6 GPA) with a minor in Psychology. Recognized for patient advocacy, compliance expertise, and leadership in healthcare operations.
Overview
11
11
years of professional experience
Work History
Admin Associate
UNC Healthcare-UNC Physicians Network
Chapel Hill, North Carolina
02.2025 - Current
- Provide administrative and operational support for a high-volume ENT clinic, serving 400+ patients weekly.
- Coordinate patient scheduling for diagnostic procedures, surgeries, and follow-ups, improving flow, and reducing wait times.
- Manage patient records in Epic EHR, ensuring compliance with HIPAA and UNC Health policies.
- Act as a liaison between patients, providers, and staff, delivering exceptional service, and improving satisfaction.
- Support billing, insurance processing, and coding accuracy.
Patient Care Manager II
CareDX Inc
03.2020 - 12.2024
- Company Overview: Provides comprehensive support services for kidney, heart, and lung transplant patients. Single point of contact for entire patient experience with CareDX’s transplant surveillance test.
- Provides comprehensive support services for kidney, heart, and lung transplant patients.
- Single point of contact for entire patient experience with CareDX’s transplant surveillance test.
- Scheduling at home blood draws via Remotrac where available, and courtesy notifications for upcoming draws.
- Provides comprehensive support services for kidney, heart, and lung transplant patients. Single point of contact for entire patient experience with CareDX’s transplant surveillance test.
Patient Support Coordinator
Biologics Pharmacy
05.2017 - 02.2020
- Serves as a liaison between the pharmacy and the patient, prescriber, benefit administrator, and the other members of the healthcare team to obtain and process prescription and ancillary information, while ensuring the accurate and timely dispensing of specialty medications.
Senior Resolution Specialist
CVS Caremark
01.2015 - 04.2017
- Conducted timely reviews of all actions taken to ensure compliance and accuracy.
- Documented findings and facilitated complaint resolution, minimizing risk of escalation.
- Developed quantitative written findings for senior management and compliance review.
- Corrected errors within Medicare Part D enrollments to enhance accuracy.
Education
Bachelor of Science - Healthcare Admin, Psychology
Chowan University
Murfreesboro, NC05-2026
High School Diploma -
Green Hope High
Cary, NCSkills
- Patient care management and advocacy
- Care coordination and case management
- Specialty and transplant pharmacy support
- Patient education and engagement strategies
- Healthcare compliance (HIPAA, regulatory)
- Benefits verification and prior authorization
- EMR/EHR systems: Epic, Cerner, and CareDX platforms
- Clinic operations and administrative support
- Leadership and team collaboration
- MS Office and healthcare IT tools
Timeline
Admin Associate
UNC Healthcare-UNC Physicians Network
02.2025 - Current
Patient Care Manager II
CareDX Inc
03.2020 - 12.2024
Patient Support Coordinator
Biologics Pharmacy
05.2017 - 02.2020
Senior Resolution Specialist
CVS Caremark
01.2015 - 04.2017
Bachelor of Science - Healthcare Admin, Psychology
Chowan University
High School Diploma -
Green Hope High
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