KEYSI JAZMIN TRINIDAD
MIAMI,FLORIDA
Summary
Goal-oriented and dedicated professional with a strong ambition to excel in diverse environments. A passion for learning drive and a proactive approach to challenges, whether collaborating in a team or working independently. Seeking a customer-facing position that offers opportunities for growth and skill development while leveraging proven abilities in business analytics to effectively communicate, persuade, and foster relationships. Committed to delivering exceptional customer service, to result and contribute positively to organizational success.
Overview
17
17
years of professional experience
Work History
Local Operations Manager
Vacasa
12.2019 - 06.2024
- Oversee operations in assigned locations and manage a specific portfolio of properties.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
- Support the team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
- Partner and assist your Business Development Representative when new units join the portfolio.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- Provide cross-coverage for your manager and Co-LOM(s) when necessary.
- Conduct regular inspections prior to guest and owner arrivals.
- Traveling between worksites is frequent.
Supervisor
The Cheese Course
01.2018 - 12.2020
- Cash out orders by cash or credit card.
- Order taking (including catering)
- Demonstrate excellent customer service at all times, and handle any questions or complaints.
- Give hospitality to all customers as well as vendors.
- Demonstrate cheeses and wines to customers; provide detailed information about each product.
- Proceed with managerial duties such as maintaining accurate count of registers, weekly cleaning, and making sure the store isn’t missing products in need.
- Interview and hire new interviewees.
- Counting inventory.
- Billing invoices.
- Data entry.
- Product ordering.
Customer Service Representative
Check N’ Go
09.2017 - 12.2017
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.
- Service and educate customers on the product portfolio
- Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures.
- Answer telephone inquiries in response to general questions, customer applications, requests or other issues.
- Service and educate customers on the product portfolio.
- Perform necessary customer verifications to validate information presented.
- Accurately process loans and transactions per company policy.
- Responsible for bank deposits or bank pick-ups.
Supervisor
The Cheese Course
01.2012 - 05.2017
- Cash out orders by cash or credit card.
- Order taking (including catering)
- Demonstrate excellent customer service at all times, and handle any questions or complaints.
- Give hospitality to all customers as well as vendors.
- Demonstrate cheeses and wines to customers; provide detailed information about each product.
- Proceed with managerial duties such as maintaining accurate count of registers, weekly cleaning, and making sure the store isn’t missing products in need.
- Interview and hire new interviewees.
- Counting inventory.
- Billing invoices.
- Data entry.
- Product ordering.
Customer Service Operator
1800 We Answer
08.2012 - 10.2013
- Dispatching incoming messages from over 1000 different accounts including medical messages.
- Customer Service Operator/ Representative, assist clientele with after hour solutions.
- Take hospital orders for emergency patients.
- Verify medical insurance for patients in emergency rooms.
- Assist customers with online purchases including handling credit card information.
- Imputing data from different companies at all times, in a fast paced environment.
Executive Administrator
Ozone Trucking Inc.
11.2008 - 07.2012
- Dispatching trucks to shipper and consignee.
- Accounting, maintaining company expenses.
- Receptionist, receive incoming calls from different companies, and take detailed messages.
- Organizing paperwork for new hires, as well as acquire personal information for background checks.
- Management duties such as writing reports and new compliance regulations for company.
- Imputing all load information for annual reports and monthly payments.
- Maintain compliance with D.O.T; make sure everyday drivers are not violating any federal laws.
- Process, handle, and verify insurance for each new driver signing driving contract.
- Handle traffic citations and vehicle violations for drivers on the road.
Crew Leader
Pollo Tropical
10.2007 - 04.2010
- Cash out customers with food orders.
- Training for managerial promotion.
- Assist the kitchen with preparation of food.
- Follow food handling procedures at all times.
Education
MBA Degree - Business Administration, Health Service Administration
Strayer University
Doral, FL06.2018
BS Degree - Criminal Justice
Strayer University
Doral, FL09.2016
AS Degree - Criminal Justice
ITT-Technical School
Miami, FL06.2011
High School Diploma - undefined
Florida Christian Academy
Miami, FL03.2008
Skills
- Experienced with Microsoft Word, Excel, and PowerPoint
- Strong verbal and written communication
- Fluent in English and Spanish
- Dependable multi-tasking
- Experienced with Salesforce, One Login, and Pinnacle Telephone System
- Detail-oriented data management
- Accurate typing skills
- Team leadership
- Operations management
- Customer service
- Problem-solving
- Tech Savvy
Languages
Spanish
Native or Bilingual
Timeline
Local Operations Manager
Vacasa
12.2019 - 06.2024
Supervisor
The Cheese Course
01.2018 - 12.2020
Customer Service Representative
Check N’ Go
09.2017 - 12.2017
Customer Service Operator
1800 We Answer
08.2012 - 10.2013
Supervisor
The Cheese Course
01.2012 - 05.2017
Executive Administrator
Ozone Trucking Inc.
11.2008 - 07.2012
Crew Leader
Pollo Tropical
10.2007 - 04.2010
BS Degree - Criminal Justice
Strayer University
AS Degree - Criminal Justice
ITT-Technical School
High School Diploma - undefined
Florida Christian Academy
MBA Degree - Business Administration, Health Service Administration
Strayer University
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