Keysi Zapata
Houston
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, order processing, payment processing, managing administrative needs and maintaining office equipment.
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Waitress
Twin Peaks Restaurants
10.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales significantly by upselling higher-end products to customers.
Debt Collector
Line Barger Law Firm
08.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Documented customer payment interactions and account statuses for future reference.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Medical Screener
Firstsource Solutions
01.2023 - 08.2023
- Answered questions and provided appropriate assistance and communication to callers.
- Answered patient inquiries and provided information about healthcare services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
Customer Service Associate
Home Depot
05.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Key Holder
Garage Clothing Store
07.2019 - 01.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma -
Elsik High School
Houston, TX05.2018
Skills
- Sales
- Strong Organizational Skills
- Customer Service
- Real Estate Industry Understanding
- Order Processing
- Sales Expertise
- Administrative Support
- Collection Calls
- Process Payments
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Twin Peaks Restaurants
10.2023 - Current
Debt Collector
Line Barger Law Firm
08.2023 - Current
Medical Screener
Firstsource Solutions
01.2023 - 08.2023
Customer Service Associate
Home Depot
05.2020 - 06.2021
Key Holder
Garage Clothing Store
07.2019 - 01.2020
High School Diploma -
Elsik High School
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