Keyton K Y L E S
Winfield,IL
Summary
Dynamic professional with a proven track record at Vivid Seats, enhancing operational productivity by 65% through agile methodologies. Skilled in stakeholder engagement and team building, I excel in driving strategic initiatives and fostering collaboration. Passionate about delivering exceptional customer experiences while promoting brand integrity and innovation.
Overview
25
25
years of professional experience
Work History
Brand Ambassador
ATN Event Staffing
03.2013 - Current
- Promoted ATN Staffing's brand and services, creating connections that supported client and candidate growth.
- Acted as the face of the company, enhancing awareness and trust among potential clients and candidates.
- Collaborated with marketing and communications specialists to ensure message consistency and brand integrity across all platforms.
- Reinforced the company's reputation for reliability and quality talent through various outreach initiatives.
- Supported marketing and communications initiatives across niche practice areas by executing projects aligned with departmental standards and brand guidelines.
- Engaged customers at events to enhance brand awareness and foster relationships.
- Distributed promotional materials to attract potential clients and increase visibility.
Team Lead Manager
Vivid Seats
Chicago, IL
01.2021 - 09.2025
- Led a team to implement agile workflows, resulting in a 65% increase in operational productivity and customer satisfaction by leveraging modern communication platforms and tools.
- Directed high-performing teams to enhance digital support experiences for enterprise clients.
- Introduced agile workflows and innovative tools to boost operational productivity and customer satisfaction.
- Mentored and developed associates using KPIs and tailored growth plans, aligned with business goals.
- Led weekly cross-functional meetings to resolve systemic issues and improve process efficiency.
- Collaborated with leadership to assess strategic shifts and manage talent pipeline needs.
- Championed culture of ownership and continuous improvement to foster team engagement and innovation.
- Partnered cross-functionally with internal teams to streamline communication workflows, and improve project efficiency.
- Developed and reviewed internal communications and documentation to ensure clarity and accuracy.
Team Lead Supervisor - Patient Care Coordinator
Coram/CVS Specialty Infusion Services
Mount Prospect, IL
01.2018 - 01.2021
- Led interviews, onboarding, and training to ensure healthcare compliance and uphold patient-first values.
- Advocated for patient needs and drove workflow optimizations, aligning with digital health goals.
- Identified service delivery inefficiencies and implemented improvements to enhance patient care.
- Resolved escalated issues and facilitated collaboration between insurance providers, clinicians, and care teams.
- Oversaw healthcare operations, coordinating patient support and medication delivery for optimal service.
Brand, Project and Media Coordinator
Double D Management
West Chicago, IL
01.2016 - 01.2019
- Coordinate brand initiatives to ensure consistent messaging, visual identity, and execution across all channels.
- Coordinated communications projects that supported marketing specialists and leadership, ensuring high-quality execution.
- Managed multiple projects simultaneously, balancing priorities and deadlines in a fast-paced, results-driven environment.
- Maintained vendor relationships while executing media strategies that enhanced digital presence.
- Support media and digital efforts, including content coordination, scheduling, and performance tracking.
- Partnered with stakeholders to streamline communication workflows and improve project documentation and efficiency.
Transfer & Conversion Lead Auditor
Dovenmuehle Mortgage Inc.
Elgin, IL
01.2017 - 01.2018
- Led audits of loan transfers and system conversions, ensuring accuracy, compliance, and data integrity.
- Review mortgage files, servicing data, and documentation for adherence to regulatory and investor guidelines.
- Identify discrepancies, risks, and process gaps, providing clear findings and corrective action recommendations.
- Partnered with operations, compliance, and servicing teams to resolve issues, facilitating smooth transfer and conversion processes.
- Managed complex audits and developed process enhancements that improved compliance and operational efficiency.
- Collaborated on system-wide improvement initiatives that mirror regulated product quality assurance.
Business Development Manager
Nissan of St. Charles
St. Charles, IL
01.2014 - 01.2017
- Identified and pursued new business opportunities, contributing to revenue growth and market expansion.
- Built and maintained strong client relationships through strategic outreach, negotiation, and partnership management, enhancing client satisfaction and retention.
- Directed strategic planning and customer engagement initiatives.
- Collaborate cross-functionally to develop proposals, pricing strategies, and tailored solutions for clients.
- Conducted market research to align sales and product delivery efforts with market demands and client needs.
- Track market trends, pipeline performance, and KPIs to inform strategy and support forecasting.
Education
Bachelor of Arts - Journalism
Louisiana Tech University
LA12.2005
Skills
- Agile product development
- Stakeholder engagement
- Cross-functional leadership
- Strategic road mapping
- Innovation frameworks
- Performance improvement
- Healthcare operations
- Coaching and mentoring
- Team building and supervision
- SaMD awareness
- OKR and KPI management
- Customer focus
- Schedule management
- Operations management
- Diversity and inclusion
- Complaint resolution
- Talent acquisition
- Employee evaluation
- Human resources management
- Brand promotion
- Event marketing
- Digital communications
References
References available upon request
Timeline
Team Lead Manager
Vivid Seats
01.2021 - 09.2025
Team Lead Supervisor - Patient Care Coordinator
Coram/CVS Specialty Infusion Services
01.2018 - 01.2021
Transfer & Conversion Lead Auditor
Dovenmuehle Mortgage Inc.
01.2017 - 01.2018
Brand, Project and Media Coordinator
Double D Management
01.2016 - 01.2019
Business Development Manager
Nissan of St. Charles
01.2014 - 01.2017
Brand Ambassador
ATN Event Staffing
03.2013 - Current
Bachelor of Arts - Journalism
Louisiana Tech University