KEYTWAN BROOKS
Wilmington,DE
Summary
Dependable professional known for being committed to providing enjoyable transportation for passengers. Determined Dart Fixed Route Operator boasting a great driving record, consistent job attendance, and a great work ethic. I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fixed Route Bus Operator
Dart Transit Corporation
Wilmington, DE
02.2023 - Current
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Reported delays or accidents to Dart Control Center or Dart Dispatch.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Provided safe and reliable transportation for passengers to their destinations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Communicated route information to passengers during trips as needed.
- Answered customer inquiries regarding transit services, schedules, directions, and transfers when necessary.
- Documented incidents occurring during shifts including but not limited to accidents, delays, and passenger complaints.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Field Instructor
Dart Transit Corporation
Wilmington, DE
04.2022 - Current
- Trains all new and current operators on how to operate all Dart Transit buses to ensure safe vehicle operation and reduce accidents and liability.
- Instructs all new and current personnel in the classroom and hands-on outside the classroom. On topics including paddles, timing bus, defensive driving concepts, interacting with the public, customer service and Americans with Disabilities (ADA), emergency procedures, fare zone collection, and accident grading, as well as, administrative procedures and job-related paperwork.
- Maintained accurate records of attendance, grades, daily observation, Weekly Non-Revenue, Field Training Reports and Return to Work Certification
- Qualifies new and current operators on the physical characteristics of all equipment, vehicles, lines and fare collection in statewide garage locations, Dart Park & Ride in addition to all major bus terminals, including Wilmington Transit Center.
- Conducted orientations for new participants in the field program.
- Performs observation with new and current Dart operators. Identifies, reports on and recommends the need for improvement or change of operator performance, as needed. Writes up violations, and recommends reinstruction as needed.
Delivery Driver
FedEx
New Castle, DE
03.2009 - 02.2012
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Truck Driver
Warner Enterprise
Allentown, PA
01.2009 - 03.2009
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Verified load against shipping papers to ensure accuracy of shipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected trucks before and after trips, ensuring all safety regulations were followed.
Item Processing Clerk III
Fidelity Information Services
New Castle, DE
02.2003 - 10.2008
- Processed and reconciled daily transactions to ensure accuracy of data.
- Analyzed reports for potential fraud, errors, or inconsistencies in processing items.
- Performed routine maintenance tasks such as archiving files or running backups.
- Keyed and balanced customer transaction tickets for deposits and withdrawals received from bank branches.
- Identified opportunities for process improvement within the department's workflow.
- Prepared daily, weekly, monthly activity reports detailing item processing activities and performance metrics.
- Assisted with training new Item Processing Clerks on procedures and processes.
Education
Commerical Driver Training
Smith & Solomon
New Castle, DE12.2008
Business Administration and Management
Delaware Technical And Community College
WilmingtonBusiness Administration and Management
Delaware State University
Dover, DESkills
- Computer literate
- Critical-thinking
- Problem-solving
- Oral and written communication
- Active listening skills
- Leadership
- Time Management
- Presentation competency
Affiliations
- Family Activities
- Learning
- Writing
- Photography
- Community Involvement
- Sports
Accomplishments
Corporation
- 10+ Years of Outstanding Service
- Perfect Attendance Award
- 2023 Accident-Free Award
- 2023 Heart of Dart "Employee of The Week"
- 2023 Dart Recruitment Billboard
- 2020 State of Delaware Governor John C. Carney "Governors Heroism Award"
- 2020 Heart of Dart Award
- 2020 Dart Gold Coin
- United States Vice-President Joseph R. Biden Jr. "Thank You Letter"
Certification
2023 Harassment Prevention Training
2022 Control Center Service Supervisor Training
2022 Field Trainer Instruction Training
2022 TSA Security Training
State of Delaware Commerical License
- Endorsements: Passenger, Taxi, Limousine Double, Triples, and Motorcycle
References
References available upon request.
Timeline
Fixed Route Bus Operator
Dart Transit Corporation
02.2023 - Current
Field Instructor
Dart Transit Corporation
04.2022 - Current
Delivery Driver
FedEx
03.2009 - 02.2012
Truck Driver
Warner Enterprise
01.2009 - 03.2009
Item Processing Clerk III
Fidelity Information Services
02.2003 - 10.2008
Commerical Driver Training
Smith & Solomon
Business Administration and Management
Delaware Technical And Community College
Business Administration and Management
Delaware State University
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