Keyty Lewis

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
• Direct customers to and through checkout lanes to minimize register lines
• Process transactions accurately and efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages
• Verify customer identification and adhere to all minor policies
• Balance a register drawer; handle cash, checks, credit cards, traveler’s checks, gift cards, and coupons
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
• Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

• Checking in patients
• Collecting and updating patient demographics
• Scheduling appointments, handling calls, checking voicemails and emails in timely manner while providing excellent customer service
• Coordinate surgery schedules, ensuring timely and accurate appointments for optimal patient care
• Manage portal and email communications for efficient patient and team interactions
• Track and report monthly surgery and phone volumes, providing actionable insights
• Onboard and train new staff, fostering a collaborative and skilled team environment
• Assist in interviews, contributing to effective hiring decisions
• Maintain performance logs to monitor and improve team productivity
• Streamline surgery scheduling, enhancing team efficiency and patient satisfaction
• Optimized surgery scheduling processes, boosting team output and patient throughput
• Enhanced patient care by streamlining communication channels for faster response times
• Cultivated a supportive environment through comprehensive training and mentoring of new staff
• Developed a mentorship program that enhanced staff skills and patient care quality
• Redesigned patient follow-up processes, ensuring higher engagement and care continuity
• Assist patients by scheduling appointments, answering questions etc
• Efficiently manage patient data accuracy and secure information updates

• Checking in patients

• Collecting and updating patient demographics.

• Scheduling appointments, handling calls, checking voicemails and emails in timely manner while p

roviding excellent

customer service.

• Assist patients by scheduling appointments, answer

ing questions etc.Efficiently manage patient data accuracy and

secure information updates

• Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
• Obtain merchandise from bins or shelves
• Compute prices of items or groups of items
• Complete order receipts
• Keep records of out-going orders
• Place merchandise on conveyors leading to wrapping areas
• Requisition additional materials, supplies, and equipment

• Responsible for scheduling appointments for new and or established patients
• Answering multi-phone lines
• Checking and verifying medical Insurance
• Collecting, posting, managing account payments
• Responsible following up with insurance company regarding denials/authorization/verification

• Responsible for scheduling appointments for new and or established patients
• Answering multi-phone lines
• Checking/Verifying medical insurance
• Collecting, posting, managing account payments
• Responsible following up with insurance company regarding denials/authorization/verification

• Resolve customer's issues in a timely matter and at high level
• Maintain high standards of Food and Beverage quality and excellent to customer service
• Deal with employee conflict, irate customers
• Open/Close shift and filled out Daily Report, deposits
• Cashier/Place orders/Food Preparation
• Handling Cash Register
• Responsible of Customers Food Beverages Orders
• Maintain work area clean
• Responsible of preparing stores food, beverage on time

• Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
• Obtain merchandise from bins or shelves
• Compute prices of items or groups of items
• Complete order receipts
• Keep records of out-going orders
• Place merchandise on conveyors leading to wrapping areas
• Requisition additional materials, supplies, and equipment

• Responsible for managing a staff, answering phones, word processing, sorting, filing, photocopying, collecting, and record keeping
• Meet and greet potential members and provide club tours, deal with member problems and questions
• Provide world class service in a world class atmosphere
• Oversee operation of gym, responsible for completion of all administrative tasks and reports
• Supervises all staff, schedules staff to cover 24/7 operations, interviews/ train employee
• Prepare annual budgets, responsible for cleanliness and appearance of gym
• Authorize all expenditures, manage all marketing efforts
• Actively promote the philosophy, mission statement and vision of Planet Fitness