Summary
Overview
Work History
Education
Skills
Timeline
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Keyuana Harris

Trenton ,NJ

Summary

Reliable Customer Service Rep/Cashier Trainer with 8 years of hands-on experience. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily tasks. Skilled in addressing customer questions and finding a resolution. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Rep/Cashier Trainer

Walmart
08.2018 - Current
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.

Customer Service Representative/Cashier

Target
09.2017 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

No Degree - Licensed Practical Nurse (LPN)

Mercer County Community College
Trenton, NJ

High School Diploma -

Trenton Central High School
Trenton, NJ
06.1999

Skills

  • Employee Motivation
  • Stress Tolerance
  • POS System proficiency
  • Cash handling expertise
  • Payment Processing
  • Returns processing
  • Cash Register Operation
  • Cash Handling
  • Customer Service with resolving complaints
  • Cashier training
  • Online Order Picking
  • Gift Card Transactions
  • Refund Processing
  • Punctual and Reliable
  • Attention to Details

Timeline

Customer Service Rep/Cashier Trainer

Walmart
08.2018 - Current

Customer Service Representative/Cashier

Target
09.2017 - 08.2022

No Degree - Licensed Practical Nurse (LPN)

Mercer County Community College

High School Diploma -

Trenton Central High School

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Keyuana Harris