Summary
Overview
Work History
Education
Skills
Timeline
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Keyuna Walton

Dallas,TX

Summary

Skilled in healthcare industry knowledge and patient confidentiality, I excel in fast-paced environments, as demonstrated at Citra Urgent Care. My expertise in electronic medical records and insurance verification, coupled with a talent for training staff and improving customer satisfaction, showcases my ability to enhance operational efficiency and patient care.

Overview

13
13
years of professional experience

Work History

Medical Call Center Representative

Citra Urgent Care
10.2022 - Current
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Assistant Store Manager

Pilot Travel Centers
01.2018 - 01.2022
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Family Dollar
04.2012 - 07.2021
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Associate of Applied Science - Human Resources Management

Mt. View College
Dallas, TX
05-2026

Skills

  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Call center experience
  • Electronic Medical Records
  • Appointment Scheduling
  • Insurance Verification

Timeline

Medical Call Center Representative

Citra Urgent Care
10.2022 - Current

Assistant Store Manager

Pilot Travel Centers
01.2018 - 01.2022

Assistant Store Manager

Family Dollar
04.2012 - 07.2021

Associate of Applied Science - Human Resources Management

Mt. View College

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Keyuna Walton