Keyur Patel
Toledo
Summary
Results-driven professional dedicated to contributing a unique skill set to your company's growth and long-term success. Embraces every opportunity with a forward-thinking mindset. Selflessly assists organizations in achieving objectives by leveraging assets and expertise to drive tangible outcomes.
Overview
4
4
years of professional experience
Work History
Client Success Manager
Gadlabs
09.2024 - Current
- Serve as the primary point of contact for e-commerce and DTC brands, ensuring seamless onboarding, strategic growth, and long-term retention through tailored performance marketing solutions.
- Translate client goals into actionable media strategies across Meta, TikTok, Google, and UGC/influencer channels, collaborating closely with internal creative and media buying teams.
- Lead data-driven client reviews and reporting sessions, identifying optimization opportunities and scaling revenue while maintaining efficient ROAS.
- Provide proactive communication and insights to stakeholders, building trust and driving alignment with client KPIs and business objectives.
- Partner with sales and marketing to support cold outreach initiatives, including Amazon-focused campaigns and personalized pitch development.
- Contribute to internal process improvements and feedback loops to elevate client experience and operational efficiency in a fast-paced agency environment.
Assistant Director of Sales
One Source Provider
06.2022 - 09.2024
- Led regional operations for a leading outsourced sales and marketing firm, supporting the strategic growth of retail and B2B sales campaigns for Fortune 500 clients.
- Managed, trained, and mentored a team of 15–30 sales representatives, developing leaders and promoting top talent into management roles.
- Oversaw daily performance metrics, KPIs, and pipeline forecasting to ensure consistent revenue growth and client satisfaction.
- Collaborated with executive leadership to launch new market territories and streamline onboarding processes, reducing ramp-up time by 30%.
- Conducted weekly performance reviews, training seminars, and hands-on field coaching to ensure team alignment with client goals and company values.
- Played a key role in recruiting, interviewing, and hiring processes to scale operations during rapid expansion phases.
Manager
Crunch Fitness
10.2021 - 06.2022
- Oversaw daily club operations to ensure a clean, safe, and welcoming environment for over 1,000 active members.
- Managed front desk staff, personal trainers, and maintenance teams during peak hours, ensuring exceptional customer service and team efficiency.
- Handled conflict resolution, member concerns, and incident reports with professionalism and a focus on retention and satisfaction.
- Conducted walkthroughs and audits to maintain brand standards, enforce safety protocols, and ensure equipment functionality.
- Assisted with membership sales, upselling services such as personal training and group classes to drive monthly revenue goals.
- Trained new employees on POS systems, customer service protocols, and company policies to ensure smooth onboarding and performance.
Education
BBA - Management And Entrepreneurship
University of Toledo College of Business And Innovation
Toledo, OH05-2022
Skills
- Strategic leadership
- Revenue generation
- Operational leadership
- Effective communication
- Brand marketing strategies
- Effective relationship management
Skills Description
These qualities will make the work force more efficient and fast-paced. With a company that looks forward and to innovate, these skills would aid them in achieving many goals.
Career Focus
To bring my assets to the company, help it grow, and be successful for many years. To look forward to all opportunities brought. Want to help any company achieve goals selflessly.
Timeline
Client Success Manager
Gadlabs
09.2024 - Current
Assistant Director of Sales
One Source Provider
06.2022 - 09.2024
Manager
Crunch Fitness
10.2021 - 06.2022
BBA - Management And Entrepreneurship
University of Toledo College of Business And Innovation
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