Keyvia Hardy
General Manager/Licensed Cosmopologist
Orange Park,FL
Summary
Friendly Cosmetologist with 20 years of experience in hair care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Cosmetologist
Flawless Allure
Orange Park, FL
07.2022 - Current
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
General Manager/Licensed Cosmetologist
Hair Lounge
Montgomery, AL
01.2002 - 07.2022
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Created marketing advertisements to increase awareness of services and boost sales.
- Consistently received positive performance reviews from guests.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Answered phone calls and emails to schedule client appointments.
Education
Licensed Cosmopologists - Licensed Cosmopologist
Virginia College
Montgomery AL 06.2010 - 09.2010
No Degree - Communication Studies
Alabama State University
Montgomery, AL 08.1998 - 12.1999
Skills
Hair coloring and styling
Lash and brow maintenance
Facials and makeup applications
Product expertise
Cosmetology
Weave trained
Customer consultation
Bleaching, dyeing and tinting
Hair coloring expert
Advanced cosmetology trained
Wig cleaning and styling
Hair conditioning and styling
Sales expertise
Clear communication
Timeline
Licensed Cosmetologist
Flawless Allure
07.2022 - Current
Licensed Cosmopologists - Licensed Cosmopologist
Virginia College
06.2010 - 09.2010
General Manager/Licensed Cosmetologist
Hair Lounge
01.2002 - 07.2022
No Degree - Communication Studies
Alabama State University
08.1998 - 12.1999