Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keywona Mcvay

Charlotte,NC

Summary

Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship development and product knowledge. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

12
12
years of professional experience

Work History

Sales Associate

Good Feet
Charlotte, NC
08.2019 - Current
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Described merchandise and explained use, operation and care.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Personal Shopper

Nordstrom
Charlotte, NC
07.2022 - 09.2024
  • Assisted in selecting items according to customer preferences.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Unloaded delivery trucks and verified contents against invoices.
  • Provided excellent customer service by responding courteously to inquiries.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Assisted colleagues in completing assigned tasks in a timely manner.

Business Phone Banker

Wells Fargo
Charlotte, NC
11.2014 - 08.2019
  • Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
  • Provided technical support when needed regarding online banking services or mobile applications.
  • Answered incoming calls from customers, providing customer service and resolving customer inquiries.
  • Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
  • Monitored call queues in order to ensure that all incoming calls were answered promptly.
  • Performed additional duties as assigned by supervisor or manager.
  • Analyzed customer feedback data in order to identify areas of improvement within the organization's processes.
  • Attended client meetings to discuss banking services offered by the bank.
  • Prepared weekly reports on sales performance against targets set by management.
  • Participated in training sessions to stay updated on new banking regulations.
  • Provided financial advice to clients regarding their investment portfolios.

Receptionist/Sales Associate

The Beauty Bar Salon
Charlotte, NC
07.2012 - 11.2014
  • Greeted visitors and provided them with assistance.
  • Compiled data from various sources into organized reports for management review.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with customers.
  • Assisted customers with product selection and styling.
  • Tracked sales performance metrics to identify trends.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.

Education

GED -

Central Piedmont Community College
Charlotte, NC
07-2012

Some College (No Degree) - Business Administration

Central Piedmont Community College
Charlotte, NC

Skills

  • Upselling
  • Inventory Control
  • Payment Processing
  • Order Processing
  • Retail loss prevention
  • Client Account Management
  • Promotional support
  • Business Development
  • Sales Development

References

References available upon request.

Timeline

Personal Shopper

Nordstrom
07.2022 - 09.2024

Sales Associate

Good Feet
08.2019 - Current

Business Phone Banker

Wells Fargo
11.2014 - 08.2019

Receptionist/Sales Associate

The Beauty Bar Salon
07.2012 - 11.2014

GED -

Central Piedmont Community College

Some College (No Degree) - Business Administration

Central Piedmont Community College

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Keywona Mcvay