Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keywonna Hutton

Washington,DC

Summary

Proven leader with extensive experience in operations management and team leadership, notably at Papa Johns. Excelled in conflict resolution and staff development, enhancing team performance and customer satisfaction. Skilled in budget control and cross-functional teamwork, achieving significant operational efficiencies. Demonstrates strong decision-making and relationship-building abilities, driving positive outcomes.

Overview

26
26
years of professional experience

Work History

Manager

Papa Johns
Washington, DC
02.1999 - Current
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned work and monitored performance of project personnel.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Delegated work to staff, setting priorities and goals.

Cashier

Safeway
Washington, DC
02.2023 - 10.2023
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Accepted cash and credit card payments, issued receipts and provided change.

Customer Service Representative

AT&T
Rosslyn, VA
11.2005 - 12.2009
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Education

High School Diploma -

Coolidge High School
Washington, DC
06-1999

Skills

  • Policy implementation
  • Employee onboarding
  • Conflict resolution
  • Goal setting
  • Safety procedures
  • Team leadership
  • Staff training and development
  • Operations management

Timeline

Cashier

Safeway
02.2023 - 10.2023

Customer Service Representative

AT&T
11.2005 - 12.2009

Manager

Papa Johns
02.1999 - Current

High School Diploma -

Coolidge High School

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Keywonna Hutton