Kezia Harewood
Pittsburgh,PA
Summary
Outgoing, customer-oriented sales professional with 7 years of experience in retail environments. Providing versatile support to executives and efficient management skills, have resulted in promotion to team lead. Proven ability to maintain positive customer satisfaction and strong interpersonal connections.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Team Lead (Promotion)
Carnegie Mellon University
Pittsburgh, PA
02.2023 - Current
- Lead and coordinate the workflow of the retail team while serving as an omniscient resource
- Support Merchandise Manager in coordinating and purchasing from 10+ vendors
- Process, research and schedule postal services for departmental orders
- Act as the lead social media marketing creator and implement techniques, leading to 141% increase in engagement.
Frontline Retail Sales Consultant
Carnegie Mellon University
Pittsburgh, PA
08.2022 - 02.2023
- Provided assistance and information to customers, visitors and community members
- Supervised and provided leadership to 1-6 student employees per shift
- Monitored inventory levels and restocked sales floor daily.
Application Processing Assistant (Temporary)
Carnegie Mellon University
Pittsburgh, PA
12.2021 - 05.2022
- Extracted student data from source documents accurately and entered data within a timely manner
- Thoroughly reviewed and processed 150+ applications daily using Slate and S3
- Closely monitored and processed financial aid materials using software.
Education
Bachelor of Arts in Journalism -
Temple University, Klein College of Media And Communication
12.2017
Communication Studies -
University of Pittsburgh At Greensburg
05.2015
Skills
- Data Entry
- Social Media
- Product Knowledge
- Project Management
- Computer Software Knowledge
- Microsoft Office Suite
- Data Analysis
- Financial Literacy
- Journalism
- Articulate
- Meticulous & Precise
- Quick to Adapt
- Prompt
- Collaborative
Accomplishments
- Undergraduate Admissions Collaboration, 04/2023, Generated $12k in sales during a three hour opening for newly admitted students
- John Casablancas Centers, 07/2022, 05/2023, Completed Professional Television and Print course
Certification
PCI DSS, Security Awareness Training, 12/2022
Volunteer Experience
- Woodland Hills Foundation, 05/2022, Present, Helped raise over $100 at community event
- Pittsburgh Cultural Trust, 05/2023, Present, Volunteered at the Three Rivers Art Festival
Hobbies and Interests
- Journaling
- Traveling
- Public Speaking
- Mindfulness
- Dancing
- Music + Arts
Timeline
Retail Team Lead (Promotion)
Carnegie Mellon University
02.2023 - Current
Frontline Retail Sales Consultant
Carnegie Mellon University
08.2022 - 02.2023
Application Processing Assistant (Temporary)
Carnegie Mellon University
12.2021 - 05.2022
Bachelor of Arts in Journalism -
Temple University, Klein College of Media And Communication
Communication Studies -
University of Pittsburgh At Greensburg