Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kezia Oscar

Ashburn,VA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Talented Human Resources Specialist equipped with multifaceted HR experience and employee relations abilities. Expertly handles diverse aspects of benefits administration, personnel management and workforce optimization with forward-thinking approach. Excels under pressure to deliver results and dedicated to equality in employment. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

HUMAN RESOURCES SPECIALIST

Maximus Global Services
03.2023 - 06.2023
  • Run and analyze, reports and data received from vendors regarding status
  • Review and analyze employee return to work documentation and engage in interactive process regarding return to work restrictions
  • Exhibit strong customer service, problem solving and creative thinking skills
  • Document all aspects of interaction with employee, local HR Representative and management in the system of record to ensure proper reporting, review, compliance and audit
  • Educate and guide employees on the types of leave offered by MAXIMUS, statutorily or federally mandated, to ensure awareness and understanding of the process and responsibilities on behalf of employee.

HUMAN RESOURCES SPECIALIST

Maximus Global Services
12.2021 - 09.2022
  • Educate and guide employees on the types of leave offered by MAXIMUS, statutorily or federally mandated, to ensure awareness and understanding of the process and responsibilities on behalf of the employee
  • Collaborate in the resolution of issues escalated from third party STD/LTD providers on employee applications for benefits with management
  • Serve as subject matter expert to employees and managers regarding the LOA process, ADA job accommodations, and status
  • Forward escalated issues, from employee requests related to the program, to management
  • Applied knowledge of internal standards, employment regulations and industry practices to validate employee paperwork.

TECHNICAL SUPPORT SPECIALIST

TRANSCOM
06.2019 - 09.2021
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Resolve all inquiries within a timely matter while being accurate
  • Provided high-level technical support by resolving inquiries by phone, email and web consistent with department and team service levels and goals
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Supported non-technical users by quickly investigating and resolving hardware and software issues.

ACCOUNTING CLERK

PECO FOODS INC
11.2017 - 06.2020
  • Supported supervisory and executive staff by performing any assigned accounting and clerical tasks
  • Keyed in any documents or items that the accounting department is responsible for, including checks, and invoices, as well as vouchers, accounting statements, and other reports and records
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Organized and maintained invoices, receipts, and bank statements for easy retrieval and reference
  • Utilized spreadsheet software for data analysis, reporting, and reconciliation
  • Assisted accounts payable and accounts receivable with invoice processing, reconciling payments, and maintaining accurate records.

CUSTOMER SERVICE REPRESENTATIVE

CONDUENT
07.2015 - 02.2018
  • Adheres to and participates in company's mandatory HIPPA privacy/practices and Business Ethics and Compliance and practices
  • Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service as needed
  • Research required information using available resources
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously
  • Met and exceeded daily service quality and performance goals
  • Remained calm, composed and polite to deescalate aggressive customer behavior.

PETROLEUM SUPPLY SPECIALIST

UNITED STATES ARMY RESERVES
09.2011 - 10.2014
  • Performed daily preventative maintenance checks on Heavy Expanded Mobility Tactical Truck (HEMTT) and various military diesel vehicles
  • Conducted monthly inspections and reports for petroleum-based products for testing
  • Trained new team members on the safety standard procedures for handling petroleum through proper protective equipment (PPE), inspecting of hazmat equipment, and ensured overall appropriate emergency precautions to prevent harm
  • Received and transported POL bulk with proper identification marking and documentation on containers
  • Administered fuel to aircraft aviation helicopters, stationary equipment, and military vehicles while maintaining, gauging, annotating, and accounting for mass accounts of JP8 (POL).

Education

ASSOCIATE OF ARTS - ACCOUNTING -

Holmes Community College
05.2019

HIGH SCHOOL DIPLOMA -

CANTON HIGH SCHOOL
Canton, MS
05.2010

Skills

  • Interpersonal Skills
  • Excellent Communication
  • Technical Skills
  • Customer Service
  • Administrative Support
  • Data Processing
  • File Maintenance
  • HRIS updating
  • Human resources support
  • Records Management
  • Journal Updates
  • Payroll Processing

Timeline

HUMAN RESOURCES SPECIALIST

Maximus Global Services
03.2023 - 06.2023

HUMAN RESOURCES SPECIALIST

Maximus Global Services
12.2021 - 09.2022

TECHNICAL SUPPORT SPECIALIST

TRANSCOM
06.2019 - 09.2021

ACCOUNTING CLERK

PECO FOODS INC
11.2017 - 06.2020

CUSTOMER SERVICE REPRESENTATIVE

CONDUENT
07.2015 - 02.2018

PETROLEUM SUPPLY SPECIALIST

UNITED STATES ARMY RESERVES
09.2011 - 10.2014

ASSOCIATE OF ARTS - ACCOUNTING -

Holmes Community College

HIGH SCHOOL DIPLOMA -

CANTON HIGH SCHOOL
Kezia Oscar