Kezia Prajitna

• Curate and procure wine selection for cellar with over 400 bottles.

- Maintaining Wine List (Glass and Bottles)

- Weekly inventory and ordering for volume anticipated

- Seeing gaps on wine list representation, depleting excess representation.

- Ensuring appropriate seasonal and Holiday offerings.

- Actively ensuring appropriate purchase and sell prices for all items.

- Actively searching for high QPR products.

• Actively maintaining and looking for ways to retain attractive Wine Club Membership program. Along with improving organization of the membership so it is comprehensive for both members and staff involved.
• Submit weekly purchase reports and journals that align with budget and sales
• Assess revenue and profitability - identify pricing structures (sliding scale mark-ups, discounts) and identify missed opportunities for revenue and profitability.
• Trained service staff on wine knowledge fundamentals, wine regions and its varieties, and wine service to maximize revenue and maintain stellar reputation for service.
• Oversaw successful wine service and operations to handle as many as 750 - 1000 guests per week.
• Maintaining organized and well-kept cellar for ease of day to day serving and to ensure full values of wines for future cellar evaluations or in case of cellar acquisition.
• Represented establishment professionally with guests and earned consistent repeat and referral business.
• Represented establishment professionally and cultivated strong relationships with vendors and other businesses.
• Handled questions and concerns skillfully and directed customers toward maximizing their experience at Tannin.
• Incorporated guest and management feedback to continuously deliver relevant offerings unparalleled service to consistently hit profit targets.
• In continuous collaboration with other departments to develop unique events and promotional strategies to drive sales, invigorating sales revenue and retaining it throughout 2022.
• Handled money, balanced tills and prepared bank deposits.

• Deliver outstanding service proactively to every customer without sacrificing profit objectives.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Cultivated warm relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Applied collaborative skills with kitchen staff to coordinate restaurant goals such as selling certain items, addressing product availability issues and other communication needs.
• Assisted with bartending duties during high-volume shifts.
• Trained new waitstaff personnel, providing rapid onboarding processes to orient additional team members seamlessly.
• Suggested menu and service policy changes based on feedback from waitstaff and observed customer tendencies.
• Used communication and problem-solving skills to resolve customer complaints through diplomatic acknowledgment and commitment to service and promoting long-term loyalty.
• Supervised dining table set-up to prepare for diversity of event types.

Provide care for profoundly disabled adults.