Kezia Prince
Jamaica,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Head Summer Camp Counselor
AMDA College and Conservatory of the Performing Arts
06.2024 - 08.2024
- Ensured camper safety through vigilant supervision and adherence to established camp policies.
- Established a positive camp culture by modeling professionalism, enthusiasm, and respect at all times.
- Facilitated open communication between counselors, campers, and administration through regular meetings and checkins.
- Collaborated with other departments for the successful execution of special events and field trips.
Summer Camp Counselor
YMCA
07.2023 - 08.2023
- Monitored and enforced camp rules and regulations
- Educated campers through games and explorations
- Assisted campers with problem-solving and conflict resolution
- Developed creative strategies to engage reluctant participants in group activities.
Wait Staff Member
Applebee's Grill + Bar
06.2020 - 04.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Seasonal Guest Service Associate
Target
11.2022 - 01.2023
- Assisted other departments by stocking shelves, taking inventory, unloading deliveries
- Generated reports on daily sales activities for management review
- Organized the store merchandise according to company standards while adhering to established policies and procedures
- Utilized problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way.
Cabin Cleaning Lead
Delta
04.2019 - 03.2021
- Developed effective communication skills while interacting with guests in a professional manner
- Successfully met tight deadlines by efficiently completing assigned tasks in a timely manner
- Maintained accurate records of cabin inventory and supplies
- Adapted quickly to changing work environments and schedules with ease.
Education
Bachelor of Arts - Teacher Education
CUNY Queens College
06.2025
Associate in Arts (A.A.) in English -
Queensborough Community College
06.2023
Skills
- Meeting Coordination
- Emotional Support
- Critical Thinking
- Workplace Safety
- Professional Appearance
- POS System Operation
- Patience and composure
- Complaint Handling
- Guest Relations
Awards
- Student Government President 2022-2023
- 3.7 Gpa
Timeline
Head Summer Camp Counselor
AMDA College and Conservatory of the Performing Arts
06.2024 - 08.2024
Summer Camp Counselor
YMCA
07.2023 - 08.2023
Seasonal Guest Service Associate
Target
11.2022 - 01.2023
Wait Staff Member
Applebee's Grill + Bar
06.2020 - 04.2023
Cabin Cleaning Lead
Delta
04.2019 - 03.2021
Bachelor of Arts - Teacher Education
CUNY Queens College
Associate in Arts (A.A.) in English -
Queensborough Community College
Similar Profiles
Cyasia McCrackenCyasia McCracken
Assistant Stage Manager at AMDA College And Conservatory Of The Performing ArtsAssistant Stage Manager at AMDA College And Conservatory Of The Performing Arts
Lucy GomezLucy Gomez
President of the Latin American Student Alliance at AMDA College and Conservatory of the Performing ArtsPresident of the Latin American Student Alliance at AMDA College and Conservatory of the Performing Arts
Carson MeyerCarson Meyer
Enrollment Specialist at AMDA College And Conservatory Of The Performing ArtsEnrollment Specialist at AMDA College And Conservatory Of The Performing Arts