Kezia West

• Developed and deployed AI-driven solutions to enhance customer service operations, reducing response times by 30% and increasing customer satisfaction scores by 25%, resulting in a 20% boost in client retention rates within the first two months
• Enhanced AI model accuracy by refining algorithms and incorporating additional data sources
• Developed efficient machine learning models for improved cognitive computing capabilities
• Kept up to date with evolving technologies such as machine learning and AI.
• Developed polished visualizations to share results of data analyses.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Edited and proofread drafts of articles and other documents.
• Followed data entry protocols, rules and regulations.
• Checked for accuracy by verifying data and records.

• Developed and executed SQL queries to support data analysis and validation during ERP software implementation, including data migration from legacy systems to cloud-based solutions
• Provided guidance on ERP system utilization, addressing concerns and offering solutions to optimize performance and ensure seamless integration of new technologies
• Investigated and resolved customer-reported issues in Infor Lawson S3 by using SQL for data analysis, identifying root causes, and implementing effective solutions
• Communicated with customers to gather issue details, provide updates, and offer solutions, ensuring a clear understanding of the support process and maintaining transparency throughout
• Collaborated with the client's IT team to establish VEEAM backup systems, disaster recovery plans, and firewalls, ensuring robust data security and safeguarding sensitive information.

CDesigned and developed an open-world, immersive game environment using Unreal Engine, leveraging the Blueprint system and C++ for coding and compiling

• Created and edited advanced grooming assets using Blender, enhancing character detail and realism
• Planned and implemented global in-game events with C++ that dynamically impact characters and the game world
• Prepared functional and optimized code for a limited beta demo, consistently meeting critical project deadlines
• Developed a comprehensive Spanish language learning curriculum, incorporating regional dialects from North and South America
• Designed user interfaces focused on delivering an immersive and seamless gaming experience
• Created compelling marketing graphics and authored persuasive pitches, leading to the acceptance of a project pitch in Q4 2023 by the Small Business Innovation Research (SBIR) program.
• Created 3D models, textures, animations and other assets for multiple video games.
• Created prototypes based upon design ideas using such programming languages as []and [Language].
• Designed unique and eye-catching games by meticulously creating graphics, audio, visual and AI behavioral elements.
• Utilized C# to program logic, rules and AI in various game titles.
• Used professional design tools to create characters, levels, vehicles, layouts and unique elements.
• Conducted regular design reviews throughout game development process.
• Created prototypes based upon design ideas using such programming languages as [LanguCage] and [Language].
• Created prototypes based upon design ideas using such programming languages as [Language] and [Language].
• Created core game storylines, role-play mechanics and character biographies for new video games franchise.

• Implemented Scrum methodology to manage project development, resulting in a 20% increase in team productivity and on-time delivery of key milestones
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Utilized data visualization tools to effectively communicate business insights.
• Generated standard and custom reports to provide insights into business performance.
• Collaborated with stakeholders to identify business needs and data sources.
• Designed and developed data pipelines to acquire, clean and process data.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Assembled and coordinated project staff, resulting in streamlined operations and achieving cost savings of $50,000 annually
• Managed the RAID Log (Risks, Actions, Issues, and Dependencies) for clients, focusing on mitigating the risk of not meeting deadlines for new product rollouts
• Ensured effective communication with hiring teams and provided timely updates on project status and potential risks, crucial for achieving Q3 and Q4 goals
• Successfully recruited and onboarded over 20 technical positions, improving project oversight and optimizing resource allocation through efficient HR processes.

• Collaborated with management, maintenance, and contractors to implement CDC-recommended social distancing measures, increasing occupancy by 60% across the Southwest, California, and North Carolina during the pandemic, and significantly enhancing client engagement
• Leveraged AI tools like Placer.AI for precise demographic analysis to target retail giants such as Walmart, Target, Trader Joe's, and Nordstrom Rack, contributing to $1.5 million in revenue
• Create visually appealing reports and dashboards that intuitively present information
• Leverage the data warehouse as basis of reporting through ad-hoc querying of data to gain insights and drive leasing
• Enhanced lease processes and crafted impactful marketing packets, boosting tenant attraction and retention, driving a significant increase in center occupancy and revenue growth.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.

• Collaborated with six Senior VPs to prepare RFPs and LOIs, ensuring KPI compliance and achieving a 26% lease increase, earning $680,000 in medical retail leases for franchisees, private practices, and dental offices
• Boosted occupancy rates by creating targeted marketing materials and promoting available properties on various platforms
• Assisted in the development of annual budgets for properties, ensuring accurate projections of revenue and expenses while meeting financial goals.
• Distributed and followed up on tenant renewal notices.
• Built relationships with brokers to increase leasing activities.
• Qualified prospects to find best fit within portfolio.
• Coordinated appointments to show marketed properties.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
• Proofread and edited documents for accuracy and grammar.
• Volunteered to help with special projects of varying degrees of complexity.
• Served as corporate liaison for finance, IT, and marketing departments.
• Developed and maintained courteous and effective working relationships.

• Oversaw contractors, led procurement initiatives that strengthened client relationships and enhanced vendor efficiency
• Led the migration of bulk data from IMPAK ERP to Electronic Tenant Solutions by writing and executing SQL scripts, handling thousands of past and present contractor and tenant data spanning from 2008 to 2021
• This included removing duplications and ensuring accurate data transfer for improved system integration
• PROMOTION: INTERIM ASSISTANT PROPERTY MANAGER - Helped the company $74K in payroll savings through delivery monitoring and contract preparation as interim Property Manager in 2019
• Maintained a 95% high accounts receivable collection rate during the pandemic, showcasing strong financial management skills.
• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated with legal counsel to resolve tenant disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Conducted manual and automated testing of web and mobile applications using tools like Selenium and Appium, ensuring alignment with customer expectations and technical specifications, thereby enhancing product quality and increasing user satisfaction
• Enhanced overall game performance by conducting extensive quality assurance testing pre-launch periods
• Contributed to product roadmaps through strategic data-driven insights into player needs and preferences, driving iterative improvements over time.
• Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.
• Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
• Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
• Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.

• Created digital image files for use in digital and traditional printing methods
• Implemented new design software to improve team productivity and project outcomes
• Created logos and branding materials which increased brand recognition and customer engagement.
• Created original artwork for range of print, web and video projects.
• Created motion graphics and video content for websites and applications.
• Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
• Created logos, illustrations and typography for various organizations.
• Utilized typography techniques to create compelling designs.
• Implemented feedback and suggestions from clients to improve designs.
• Designed website layouts, templates, and unique branded looks.