Keziah Baasha
Carmel,USA
Summary
Dynamic and customer-focused professional with experience in property management, resident relations, and customer service. Skilled in handling tenant inquiries, coordinating operations, and ensuring exceptional resident satisfaction. Strong organizational, communication, and problem-solving abilities with proven success in managing high-volume properties, training staff, and driving occupancy. Passionate about creating positive living environments and supporting community engagement.
Overview
2026
2026
years of professional experience
Work History
Property Manager
NSA Storage
- As a Property Manager, I independently manage day-to-day operations to ensure seamless property functionality, exceptional customer service, and alignment with organizational goals—key skills that translate effectively into residential property management.
- Training new employees while following NSA policies.
- Positively changing the environment of a facility that reflects in my positive google reviews.
- I prioritize customer satisfaction, handling inquiries, assisting with storage needs, and executing rental agreements, all of which enhance my ability to address resident concerns and support tenant satisfaction in a residential setting.
- I proactively drive sales through strategic unit rentals, insurance offerings, and moving supplies, skills that can be leveraged to maximize occupancy and retention in residential properties.
- My responsibilities include processing payments, issuing receipts, managing delinquent accounts, and coordinating with vendors for repairs and emergency services, ensuring swift responses to urgent issues and minimizing impact on tenant satisfaction and property conditions.
- I ensure policy compliance with a strong focus on safety, security, and unit readiness, transferable to maintaining safe, secure, and well-maintained residential environments.
- Regular property inspections and maintenance tasks, including sweeping, mopping, and light maintenance, allow me to maintain a high standard of property appearance—a valuable skill for residential upkeep.
- Additionally, I participate in virtual meetings, collaborative projects, and ongoing training, preparing me for collaborative, tenant-focused work in residential property management. Each day concludes with closing procedures and securing the property—reinforcing the responsibility and accountability required in residential management.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Assistant Property Manager
NSA Storage
09.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Attended staff meetings and took extensive notes to share with property manager.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Teacher Aide
Amergis Healthcare Staffing
- Maintain a safe and supportive environment for young children.
- Assist teachers in implementing lesson plans and managing classroom activities.
- Prepare and serve nutritious meals and snacks, adhering to dietary guidelines.
- Monitor children for developmental milestones and communicate any concerns to the preschool teacher.
- Support preschool teachers in classroom management and discipline strategies.
- Participate in parent-teacher conferences as required.
- Manage departmental communications, including answering phone calls, responding to emails, and directing inquiries to the appropriate personnel.
- Maintain departmental records, files, and databases, ensuring accuracy and confidentiality.
- Assist in scheduling appointments, meetings, and events for faculty, staff, and students, coordinating logistics as needed.
- Prepare and distribute departmental correspondence, reports, and materials, both in print and electronic formats.
- Assist with student inquiries, enrollment procedures, and academic advising appointments.
Front Desk Associate
LA Fitness
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Kids Klub Attendant
LA Fitness
- Implemented positive discipline strategies to manage challenging behaviors, fostering a respectful environment for all participants.
- Actively supervised indoor play areas, ensuring child safety throughout each day''s activities.
- Assessed children's developmental milestones regularly through observation-based evaluations informing program improvements.
- Supported children's emotional well-being by providing a nurturing environment where they felt comfortable expressing their feelings and concerns.
- Prepared nutritious snacks while adhering to dietary restrictions, supporting the overall health of club attendees.
- Promoted a safe and inclusive environment for all children by enforcing behavioral guidelines.
Beauty Advisor
Sephora
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Education
Bachelor of Fine Arts (BFA) -
AMDA (American Musical and Dramatic Academy)
Post-Degree Certificate -
LSAT
Skills
- Sales and Customer Relationship Management
- Marketing and Advertising
- Communication and Presentation Skills
- Google Workspace proficiency
- Skilled in Excel and Word applications
- Microsoft Outlook & Teams: Email coordination, calendar management, and team collaboration
- Resident & Tenant Relations
- Property Operations & Inspections
- Sales & Lease Management
- Conflict Resolution & Customer Care
- Vendor Coordination & Maintenance Oversight
- Payment Processing & Delinquency Management
Timeline
Assistant Property Manager
NSA Storage
09.2024 - Current
Property Manager
NSA Storage
Teacher Aide
Amergis Healthcare Staffing
Front Desk Associate
LA Fitness
Kids Klub Attendant
LA Fitness
Beauty Advisor
Sephora
Bachelor of Fine Arts (BFA) -
AMDA (American Musical and Dramatic Academy)
Post-Degree Certificate -
LSAT
Similar Profiles
Wendi BatmanWendi Batman
Assistant Property Manager at NSA StorageAssistant Property Manager at NSA Storage
Jamie SoetaertJamie Soetaert
Assistant Property Manager at NSA StorageAssistant Property Manager at NSA Storage
V. Michelle YarbroughV. Michelle Yarbrough
Property Manager at NSA StorageProperty Manager at NSA Storage
Sara PetersonSara Peterson
PRN SLP – Assisted Living Facilities at CarDon & AssociatesPRN SLP – Assisted Living Facilities at CarDon & Associates
Rielle DollRielle Doll
Part-Time Nanny at The Frandsen FamilyPart-Time Nanny at The Frandsen Family