Keziah Holcomb
San Antonio,TX
Summary
Highly analytical and detail-oriented administrative professional with a solid background in project management and healthcare service administration. Experienced in tracking key performance indicators, team coordination, and implementing process improvements. Well-versed in adhering to compliance standards and optimizing scheduling tasks, with a strong foundation in both military and civilian healthcare systems. Currently seeking to leverage robust analytical and organizational skills as an Intern for the Reserve Health Readiness Program (RHRP-3). Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Associate
DECA Dental
01.2023 - Current
- Monitor day-to-day operations to ensure adherence to schedules and performance targets
- Apply knowledge of Microsoft Excel for creation of detailed reports and data analysis tools
- Manage patient appointments in alignment with organizational revenue goals while optimizing patient care
- Demonstrate strong multitasking abilities by effectively responding to patient inquiries across various communication channels.
- Completed work schedules, managed 2 calendars and arranged appointments.
Medical Administrator
United States Navy
01.2017 - 01.2022
- Excelled in real-time monitoring of over 438 global patient movements as part of military operations with focus on maintaining top-tier customer satisfaction
- Developed and implemented streamlined processes for patient tracking which significantly improved accuracy and operational efficiency
- Played key role in ensuring that military personnel adhered strictly to medical readiness schedules through diligent management of medical appointments.
- Increased overall patient satisfaction with implementation of efficient feedback mechanism.
- Maintained positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
Education
Bachelor of Business Administration (BBA) - Project Management
Southern New Hampshire University
Manchester, NH11.2024
Skills
- Intraday Queue Performance Monitoring
- Schedule Adherence & Compliance
- Workflow Management & Optimization
- Real-Time Data Analysis and Reporting
- Staffing Adjustments (Voluntary Time Off, Overtime Management)
- Absenteeism Tracking & Accountability Enforcement
- Medical Terminology Knowledge
- Advanced Phone & Customer Service Etiquette
- Proficient in Microsoft Office Suite and Excel Reporting
- Strong Analytical & Problem-Solving Abilities
- Problem-solving skills
- Guest Relations
- Scheduling appointments
- Word Processing
Certification
- Fundamentals of A3 Thinking | Defense Health Agency, 2022
- Foundations of Leadership | The National Society of Leadership and Success, 2023
- Applied Marketing Strategies Credentialed | Soomo, 2023
Technical Competencies
Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Medical/Dental (MHS Genesis, AHLTA-T, DEERS, CHCS, EagleSoft), Customer Relationship Management Platforms, Mac / Microsoft Windows
Timeline
Front Office Associate
DECA Dental
01.2023 - Current
Medical Administrator
United States Navy
01.2017 - 01.2022
Bachelor of Business Administration (BBA) - Project Management
Southern New Hampshire University
- Fundamentals of A3 Thinking | Defense Health Agency, 2022
- Foundations of Leadership | The National Society of Leadership and Success, 2023
- Applied Marketing Strategies Credentialed | Soomo, 2023
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