Keziah Kimochu

Achieved year-to-date (YTD) net sales of $868,128 against a target of $500,000, demonstrating exceptional performance, hard work, and dedication since starting my career at the boutique on January 11, 2024.

Built a strong rapport and trust with clients by genuinely engaging with and learning about their lifestyle, preferences, and needs. Providing knowledgeable recommendations tailored to their interests, driving repeat business, upselling, and fostering customer loyalty. Achieved by proactively following up with clients via texts and phone calls, sharing additional videos and photos of timepieces to enhance the shopping experience, and build long-lasting relationships.

Demonstrating deep knowledge of luxury timepieces, including our collections, industry trends, and competitors. Enhancing the selling process through comprehensive product knowledge and brand romance (storytelling).

Proficient in using the CRM system to effectively generate sales by setting reminders linked directly to accounts for consistent follow-ups, sending handwritten thank-you cards to clients, remembering special occasions, and consistently surpassing weekly client outreach goals to drive engagement and build lasting relationships.

• Fostered relationships with customers to expand customer base and retain business.
• Developed key customer relationships to increase sales.
• Adhered to company initiatives and achieved established goals.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Meeting weekly sales goal of $20,000. Currently selling $80,000 -$100,000 monthly
• Managed relationships with vendors involved in promotional activities.
• Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
• Maintained an up-to-date knowledge base on current industry developments.
• Provided customer service support during promotional events or when needed.
• Conversed with customers to share information about products and services.
• Promoted positive company image through superior customer service experiences.
• Maintained inventory integrity and accuracy to protect company assets.
• Built relationships and personalized future client development opportunities by collecting customer data.
• Maintained professionality and efficiency while working closely with leadership.
• Increased sales by encouraging customers to purchase additional products and services.
• Put together eye-catching displays to attract potential customers and encourage questions.

• Did phone sales on a daily basis, exported products out of the Country, creating special orders.
• Built trusting relationships with customers by making personal connections for example downloading new company apps for them on their cellphone
• Drove new account acquisition, increasing revenue $1,000,000 in my first six months.
• Met and consistently exceeded revenue targets making $1.5 Million to $2,000,000 annually.
• Built businesses for contractors