Keziah Montague
Brooklyn
Summary
Creative and committed college student pursuing a BA in Healthcare Management/Administration at St. Francis College in Brooklyn, NY. Demonstrated a strong track record of exceptional customer service in fast-paced retail roles. Passionate about addressing systemic challenges in the healthcare industry, driving a multifaceted approach to teamwork and problem-solving.
Overview
2
2
years of professional experience
Work History
Shoe Stylist
Steve Madden
07.2024 - 10.2024
- Provided exceptional customer service, including shoe sizing, personalized recommendations, and efficient checkout operations
- Maintained floor appearance and managed in-house stock, ensuring an organized shopping environment and product availability
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Sales Associate
Madewell
12.2023 - 06.2024
- Provided detailed customer service, including clothing hemming, sizing, and personalized assistance at checkout
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Sales Associate
H&M
08.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
BA - Healthcare Management/Administration
St. Francis College
Brooklyn, NY05-2026
High School Diploma -
Williamsburg Charter HS
Brooklyn, NY06.2022
Skills
- Handling transactions
- Processing payment methods
- Customer service
- Multitasking and organization
- Attention to detail
- Product knowledge
- Store maintenance
- POS system operation
- Teamwork and collaboration
Timeline
Shoe Stylist
Steve Madden
07.2024 - 10.2024
Sales Associate
Madewell
12.2023 - 06.2024
Sales Associate
H&M
08.2022 - 08.2023
BA - Healthcare Management/Administration
St. Francis College
High School Diploma -
Williamsburg Charter HS
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