Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keziah Piehe

Newnan,GA

Summary

My name is Keziah Piehe and through out the last 10 years I have developed exemplary Customer skills. I have two years of office work experience. I am reliable and skilled at coordinating supplies, records, and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. I like to think of myself as a responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

8
8
years of professional experience

Work History

Co Manager

Books-A-Million
Peachtree City, GA
06.2023 - Current
  • Tracked inventory levels, ordered merchandise, and ensured product displays were well-stocked.
  • Maintained a clean and organized work environment in accordance with safety guidelines.
  • Monitored sales performance against budget goals on a daily basis and developed strategies to address any discrepancies.
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Monitored daily operations to ensure efficient workflow.
  • Ensured safety protocols were followed at all times.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
  • Established procedures for handling returns and exchanges efficiently.
  • Coordinated promotional events that increased brand awareness within the community.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Traffic Officer

Eva Airways
Atlanta, GA
10.2021 - 06.2023
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Developed and suggested new strategies and tactics for improvements.
  • Updated company databases, websites and customer account information.
  • Answered work phones and routed correspondence to correct parties.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Retail Clerk

Books a million
Peachtree City, GA
09.2017 - 10.2021
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.

Chef's Assistant

Sweetn lite Cafe
Peachtree City, GA
03.2017 - 09.2017
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Used manual or electric appliances to clean, peel, slice and trim food.
  • Weighed, measured and mixed ingredients according to recipes or personal judgment.
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
  • Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Cleaned and sanitized kitchen equipment, utensils, and work stations.
  • Adhered to food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Distributed food to service staff for prompt delivery to customers.

Retail Clerk

Taxco Sterling
Atlanta , GA
09.2015 - 11.2016
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

Waitress

Charlie's home cooking
Fayetteville , GA
09.2015 - 11.2015
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Education

Associate of Arts - Business Administration

Georgia Military College - Milledgeville
Fayetteville, GA
05.2021

Skills

  • POS system operation
  • Cash register operation
  • Customer assistance
  • Payment processing
  • Microsoft Office
  • Analytical
  • Team management
  • Organizational skills
  • Dispatch Communication
  • Time Management
  • Critical Thinking
  • Problem-Solving
  • Excel Spreadsheets
  • Supervision & Leadership
  • Business Administration
  • Computer Skills
  • Planning & Organizing
  • Operations Management
  • Customer Service
  • Cash Management

References

  • Jenny Ing ( ATL EVA Air Human Resource Manager) : 678-790-8041
  • Fernando Mejia ( ATL EVA Air AGI team lead): 323-258-9818
  • Tammy Bright ( Books A Million General Manager): 470-860-1728
  • Erika Kishitani ( Books A Million Assistant General Manager): 770-584-5613
  • Malou Maggot ( General Manager of ATL Taxco Sterling): 678-545-1576

Timeline

Co Manager

Books-A-Million
06.2023 - Current

Traffic Officer

Eva Airways
10.2021 - 06.2023

Retail Clerk

Books a million
09.2017 - 10.2021

Chef's Assistant

Sweetn lite Cafe
03.2017 - 09.2017

Retail Clerk

Taxco Sterling
09.2015 - 11.2016

Waitress

Charlie's home cooking
09.2015 - 11.2015

Associate of Arts - Business Administration

Georgia Military College - Milledgeville

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Keziah Piehe