Keziah Rothenberger

• Management of Administrative operations and personnel.
• Ensuring care of residents is of the highest quality and meets company standards.
• Responsible for leading, coaching, mentoring and modeling service excellence behavior to staff.
• Accountable for identifying improvement opportunities and implementing action plans to address any issues with client care.
• Recruit, trains, motivate and develop staff in order to meet the current future needs of the company.
• Responsible to assist in reducing service failures while studying trends to hire and retain staff.
• Increase census growth for each Senior Living Community and Community based referrals.
• Develops positive employee relations and culture to ensure staff retention.
• Submits to the organization completed documentation within established time parameters.
• Overseeing federal and state surveys and ensuring regulatory standards are met.
• Performs all duties within the boundaries of the personal care policies and procedures.
• Exhibits positive interpersonal verbal and written skills.
• Drive continual process improvement through monitoring, benchmarking and investigation of any dissatisfactions or complaints.
• Holds caregivers and administrative staff professionally accountable in order to work towards company goals.
• Assists the Administrator with billing of clients and payroll for staff. 16. Develop and manage strategic partnerships to grow business.

As the Power of Attorney for various clients, I provided the geriatric care management to individuals that were no longer capable of taking care of themselves. This could be anything from elderly people on hospice, to dementia and Alzheimer's patients that are physically and mentally unable to complete their normal tasks. Responsibilities included:

• Develop goals and objectives related to efficiency and quality of healthcare services.
• Ensure that the facility in which they work complies with laws and regulations.
• Prepare and monitor budgets and manage finances, including patient fees and billing.
• Assessing medical needs & decisions
• Ensuring bills were paid on time
• Meals were being prepared
• Ensure all Medication was being properly administered and evaluated with their primary care physicians
• Managing staffing of 40+ caregivers for various clients
• Provide the family members with regular updates on their loved ones
• Arranging for groceries and daily consumables
• Daily household tasks (i.e. laundry, lawn maintenance, cleaning to allow for a sanitary environment)
• Assisting in family members moving their loved ones to retirement facilities or post-mortem responsibilities.

Handling front end office duties:

Taking phone calls

Scheduling appointments

Checking patient records

Receiving payments on account

Sending customer statement of accounts

Recording appointment records