KF Dolly Ihli

• January 2021 to current, offer mobile notary services, mobile wedding officiant services, mortgage loan signing, and all facets of property management services including asset inspections and change of occupancy services.
• Foster strong relationships with clients through consistent communication and collaboration.
• Manage multiple projects concurrently, ensuring timely delivery and high-quality results.

• Managed very high visibility military multifamily and single family residential portfolios throughout Virginia, totaling twentyfive hundred (2500) units.
• Overall staff sizes ranged from forty seven (47) to sixty five (65) including leasing teams, maintenance teams, preventive maintenance teams, and indirectly the collections and marketing teams. responsible for all HR/People Operations- recruiting, sourcing, interviewing, testing, selecting, onboarding, training, and follow-up 'touch point' checks through employment, writing and delivering performance reviews, associate coaching, corrective action/disciplinary action, and termination if coaching was ineffective
• Monitored, audited, and approved payroll and bonus submissions for all team members/all portfolios.
• Reviewed and enhanced marketing strategies, social media efforts, and sponsorship opportunities for tenant retention and on-site events.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Established leasing, occupancy, and collection goals for each team and portfolio, analyzing their weekly performance to ensure goals were exceeded. Upon arrival, combined occupancy was 89%, within three months, occupancy was 94%.
• Maintained debt levels within 2% of Gross Potential Rent (GPR) and ensured that lease renewals occurred at a minimum rate of 75% monthly.
• Reviewed and compiled various ad hoc reports encompassing occupancy, collections and delinquency, open work order status, financial data, marketing analytics, and any special reporting requested by ownership weekly, monthly, quarterly, and annually.
• Cross collaborated with Asset Management and Accounting divisions to write the annual budgets for each portfolio. Reviewed budgets weekly, reviewed variance reporting, and presented the financial health reports monthly.
• Approved and reviewed all purchase orders and payables for the portfolios
• Analyzed portfolio data, Profit and Loss reporting, and KPIs monthly to ensure portfolios achieved all set goals, reviewed financial goals, variance reports, ledger and GL audit operations.
• Regularly monitored adherence to qualifying criteria, consistent site audits conducted to ensure compliance enforcement, sourced for company-wide contract agreements ensuring compliance with all company standards, Fair Housing Standards, OSHA regulations, and federal/state/county ordinances.

• Maximized loan portfolio growth by identifying and pursuing new business opportunities.
• Participated in networking events and industry conferences, maintaining a strong presence within the local business community and cultivating relationships with potential clients.
• Maintained positive client relationships by providing exceptional service and addressing concerns promptly.
• Managed a diverse commercial lending portfolio, ensuring compliance with banking regulations and policies.
• Collaborated with relationship managers to develop comprehensive financial strategies for high-net-worth clients.
• Reduced credit risk exposure by conducting thorough financial analysis and regular monitoring of client accounts.

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning throughout the southeast region of Alabama, Georgia, South Carolina, and Florida.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.

• Supported the Senior Project Manager with overseeing, inspecting, and managing the Navy Southeast projects and programs
• Project consisted of over eighty five hundred units total, Five thousand, two hundred and sixty (5,260) in South Carolina, Georgia, Florida, Mississippi, and Texas
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Supported three other Project Managers with their projects, which included reporting, monitoring performance, auditing, and general operational oversight in Tennessee (406 units), Texas (567 units), and New Orleans (936 units)
• Monitored the health and sustainability of partnerships by analyzing business performance reviews, partner actions, and partnership financials to protect Department of the Navy (DoN) investments according to the business agreements and applicable PPV laws and regulations
• Organized cross-team functions, including work with Public Works Offices, Integrated Product Teams, Regional Housing Staff, higher-level Commands, and PPV Partners to effectively execute work
• Functioned as lead for specific PPV project development, solicitation development, proposal evaluation, negotiation, design, construction, property management, overall business agreement execution, and long-term management.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Conducted on-site liaison to review PPV project status, address issues, and devise follow-up actions
• Completed all reporting as both Lead and POC, preparing a summary of team accomplishments and presenting them in brief, narrative, list, table, chart, or graph form, as appropriate for management information
• Always anticipated public reaction to projects and consider alternative measures to politically sensitive actions; skilled in conveying such sensitivities to team personnel, supported commands, and individuals within the private sector.
• Provided PPV consultation and advice, explained DoN policy, obtained information required to execute projects, negotiated, choreographed professional services, and presented DoN PPV Projects with government officials.
• Presented projects to parties internally and externally to the DoN to motivate consensus and influence decisions.

• Effectively led a staff of twenty five members in operating a blended portfolio of apartments, duplexes, multifamily units, and single family homes totaling just under one thousand (1000) units located at two locations along the Atlantic Beach coastal area of Jacksonville.
• Implemented streamlined onboarding processes for new members, enhancing their overall experience within the community.
• Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
• Organized successful community events that fostered networking opportunities and increased member satisfaction.
• Optimized community management budget by reallocating resources towards high-impact initiatives that delivered measurable value for the organization.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Implemented and enforced policies and procedures to maintain properties to highest standards.

• Company Overview: Hunt Military Communities purchased Forest City Residential Management
• Remained with the company to ensure a smooth transition to new policies and requirements, and effectively retained 100% of staff through the transition.

• Effectively led staff in managing a diverse portfolio of over 6,800 units across multiple sites and islands.
• Built and maintained professional relationships with military commands across all branches, including the Army, Navy, Air Force, and Marines, to ensure compliance with housing program requirements and regulations
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Mentored and motivated team members to achieve challenging business goals.
• Ensured that the team adhered to company policies, procedures, operational agreements, and business contracts
• Prepared annual budgets for assigned communities/neighborhoods and reviewed monthly operating results with the Business Manager, General Manager, and/or Director of Property Operations
• Monitored occupancy rates, vacancies, Net Operating Income, and budget daily; submitted all required reports at preset deadlines; produced and prepared ad hoc reports as requested/required
• Actively monitored social media and marketed company events and activities for resident retention and satisfaction
• Collaborated with cross functional departments, including Construction Management, Accounting, Asset Management, and the Managing Member/Owner, to achieve our shared goals related to development, budget compliance, and ongoing portfolio improvement

• Effectively lead staff and maintenance team in the operation of a diverse portfolio of more than 3,000-units. Highly proficient in all areas of operation within the property management office and facilities management of multiple central amenity community centers including an attached water park and splash park.
• Consistently monitored the portfolio budget and worked to create and develop large-scale new construction, demolition, renovation, and other property improvement projects.
• Conducted home inspections with the Department of the Army representatives and collaborated with all involved parties in resolving problems with homes with extreme damage due to resident neglect, and ongoing health and welfare issues.
• Directed crisis management efforts during challenging situations, mitigating potential negative impacts on the organization''s image or membership base.
• Championed diversity and inclusion initiatives within the community, fostering an inclusive environment where all voices were valued and respected.
• Implemented and enforced policies and procedures to maintain properties to highest standards.