Makayla Rhodes
Tuscaloosa,AL
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
02.2024 - 04.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Utilized POS system to receive and process food and beverage orders.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Adjusted food preparation methods in accordance with customer requests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Sales Floor Associate
Michaels Arts And Crafts
09.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Shelton State Community College
Tuscaloosa, AL08.2019
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Phone Etiquette
- Cultural Awareness
- Handling Complaints
- Payment Processing
- Money Handling
- Social Perceptiveness
- Goal-Oriented
- Customer Service
- Cleaning
- Honest and Dependable
- Sales floor organization
- Customer Assistance
- Reliable and Responsible
- Team Cooperation
- Inventory Management
- Relationship Building
- Positive Customer Engagement
- Basic Mathematics
- Building Customer Loyalty
- Ability to Lift 40 pounds
Interests
- Hiking
- Listening to music
- Reading books
- Reading articles
Personal Goals
To work in an environment that I enjoy, to build up my savings, to go back to college for horticulture. To make a better life for myself and the people that I love, to gain even more knowledge and experience, to be the best person I can become for myself and anyone within my circle of influence, to bring positivity, to be impactful to and in both society and the world around me, and ultimately try to make the world a better place by focusing on impactful things within my control and by putting all of my time and effort into those things. I believe even the smallest person or position has the capacity to be a force of good in the world.
Favorite Quotes
"Respect for ourselves guides our morals, respect for others guides our manners."
- Laurence Sterne
"you are not only responsible for what you say, but also for what you do not say."
- Martin Luther King Jr.
Volunteer Experience
I have volunteered numerous times at Bryant Drive Animal Hospital as a Kennel Tech. I cleaned kennels in a quickly timed and thorough manner, was sweet and loving with all animals, helped mop and sweep, administer medications, cleaned outside kennel runs, brought dogs from outside kennels to inside kennels, and brought them from outside kennels to inside kennels, washed all pet bowls and stacked them to dry, learned how to get a fecal sample from dogs, got dogs food and water, and learned how to properly hold dogs while they were receiving vaccinations.
References
- I had lost all my contacts and no longer have my former managers contact information from Michaels Arts and Crafts Store, his name was Matthew, he temporarily worked at the Tuscaloosa Location while I was employed there from September 2021-November 2021. He was an amazing manager, I left on really great terms with him, and aspire to be as good of a person as Matthew was.
- Dr. Threadgill, Veterinarian, Bryant Drive Animal Hospital. Contact information: (205) 344-0952
Timeline
Front of House Staff Member
Chick-fil-A
02.2024 - 04.2024
Sales Floor Associate
Michaels Arts And Crafts
09.2021 - 10.2021
GED -
Shelton State Community College