Kathleen Franco
Phillipsburg,NJ
Summary
Capable, hardworking and dependable Experience & Compassionate Care Provider offering years of expertise providing in/out-home care. Complete domestic duties, help individuals with self-care and provide companionship. Experienced working with children, children with disabilities and elderly, proactively addressing individuals needs. Friendly and engaging with strong attention to detail also passionate about improving the well-being & care of others.
Overview
11
11
years of professional experience
Work History
Tech 1 Supervisor
New Care Associates
01.2021 - 08.2023
- Experience in providing academic, behavioral, social, and emotional support to students with special needs
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated clients needs and feedback to drive product and service improvements.
- Conduct daily in person home visits of clients
- Create and oversee treatment plans
- Maintained compliance with company policies, objectives, and communication goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Caregiver
Pcg
01.2020 - 12.2020
- Improved well-being of patients by assisting with daily living needs and personal hygiene
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Offered care and companionship to homebound clients with varying mental and physical capacities.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Monitored clients' overall health and well-being and noted significant changes.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Receptionist
Hudson Eyes
01.2013 - 07.2018
- Managed complex schedules, including coordinating appointments and documenting updates
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Maintained well-organized physical and digital records
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Organized efficient, easily accessed file system for digital and physical records
- Kept business finances current and accurate by inputting new transactions and reconciling accounts
- Updated Excel tracking spreadsheets with latest project, financial and customer information
- Coordinated master calendar, including scheduling appointments, meetings and events for staff.
Education
Bachelor -
NJCU
Jersey City, NJ05.2021
Associates in early childhood education -
Hudson County Community College
Jersey City, NJ05.2018
Skills
- Follow strict processes and procedures
- Organization skills
- Operations Management
- Efficient in Microsoft Office, Word, Excel & Powerpoint
- Medicare insurance regulations & guidelines
- Codification
- Data Analysis
- Patient Management
- Direct Care Aide
- Customer Service
Languages
English
Spanish
Timeline
Tech 1 Supervisor
New Care Associates
01.2021 - 08.2023
Caregiver
Pcg
01.2020 - 12.2020
Receptionist
Hudson Eyes
01.2013 - 07.2018
Bachelor -
NJCU
Associates in early childhood education -
Hudson County Community College
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