Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIAN ORTEGA

Corona,CA

Summary

Decreased customer returns by [Percentage]. Achieved [Percentage]% increase in reptile merchandise sales. Coached new hires on reptile handling. Increased revenue by [Percentage]%. Built lasting relationships. Successfully upsold care products. Contributed to a [Percentage]% boost in customer knowledge. Reduced team errors by [Percentage]%.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in a retail role.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience

Work History

Sales Associate

Ulta
Corona, CA
11.2025 - 02.2026
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained merchandise displays, ensuring visual appeal and organization.
  • Collaborated with team members to meet daily sales targets consistently.
  • Monitored inventory levels, facilitating timely restocking of popular items.
  • Provided product knowledge training to new staff, improving team performance.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Lacrosse Coach

Corona High School
Corona, CA
06.2024 - 01.2026
  • Developed and implemented practice plans to enhance player skill development and team cohesion.
  • Conducted individual assessments to tailor training techniques for diverse athlete needs.
  • Fostered positive team culture through effective communication and conflict resolution strategies.
  • Organized and led competitive game strategies, enhancing overall team performance during matches.
  • Mentored junior coaches, providing guidance on coaching techniques and effective player management.
  • Trained team members in midfield, attack and defensive positions.
  • Coordinated fundraising events to support team resources, enhancing overall program sustainability.
  • Increased overall team success with comprehensive game strategies and in-depth analysis of opponents.

Hockey Coach

Jr Reign Youth Hockey
Riverside, CA
06.2024 - 01.2026
  • Developed a player leadership program.
  • Selected for [All-Star Team].
  • Reduced internal conflicts during the season.
  • Managed relationships with media and sponsors.
  • Coordinated community outreach programs.
  • Maintained consistent team morale.
  • Maintained a [Percentage]% win-loss ratio.
  • Achieved [Percentage]% of personal performance goals.
  • Achieved a [Percentage]% improvement in team performance.
  • Increased overall strength and endurance.
  • Enhanced team reputation.
  • Built strong relationships with parents and fans.
  • Players recognized for individual achievements.
  • Analyzed game footage.
  • Created a supportive community environment.

Sales Associates, Reptiles

Pure Hockey
Anaheim, CA
10.2023 - 10.2025
  • Led to a [Percentage]% increase in product upselling.
  • Increased impulse buys by [Percentage].
  • Assisted customers with knowledge of reptile behaviors.
  • Collaborated with marketing to develop specialized promotions.
  • Achieved a [Percentage]% improvement in customer retention.
  • Drove an uplift in sales by $[Amount] over [Holiday Season].
  • Increased overall sales.
  • Achieved a [Percentage] increase in revenue.
  • Consistently met and exceeded sales goals.

Hockey Coach

Inland Empire Wolverines
Riverside, CA
09.2024 - 08.2025
  • Developed and implemented practice plans to enhance player skills and team performance.
  • Coordinated game strategies to optimize team strengths and address weaknesses.
  • Provided mentorship and guidance to junior coaches and players, fostering skill development.
  • Analyzed player performance data to refine training techniques and improve outcomes.
  • Organized team-building activities that promoted teamwork and sportsmanship among players.
  • Promoted sportsmanship among players by modeling respectful behavior toward opponents and officials at all times.
  • Educated novice hockey players in gameplay and skating.

Sales Associate

Macy's
Riverside, CA
07.2023 - 03.2025
  • Implemented promotional strategies to increase foot traffic and sales engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

Law (Pre-Law) - Some college (No degree) -

Mt. San Antonio College
Walnut, CA

Bachelor of Science - Business Management

University of California, Berkeley
Berkeley, CA
06-2026

Skills

  • Creating and delivering training workshops
  • Client Relationship Management
  • Conflict resolution in customer service
  • Customer engagement and consultation
  • Team collaboration and leadership
  • Store merchandising for reptile supplies
  • Sales data interpretation and reporting
  • Customer satisfaction survey insights
  • New hire coaching and onboarding
  • Building partnerships with reptile breeders
  • Customer loyalty program utilization
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Client service
  • Product sales
  • Upselling
  • Sales training

Timeline

Sales Associate

Ulta
11.2025 - 02.2026

Hockey Coach

Inland Empire Wolverines
09.2024 - 08.2025

Lacrosse Coach

Corona High School
06.2024 - 01.2026

Hockey Coach

Jr Reign Youth Hockey
06.2024 - 01.2026

Sales Associates, Reptiles

Pure Hockey
10.2023 - 10.2025

Sales Associate

Macy's
07.2023 - 03.2025

Law (Pre-Law) - Some college (No degree) -

Mt. San Antonio College

Bachelor of Science - Business Management

University of California, Berkeley