Kevin Gibbs
Marietta,GA
Summary
Seasoned IT Operations Manager and talented leader with nearly 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and a talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
IT Operations Manager
Council Of State And Territorial Epidemiologists
05.2001 - Current
- Managed staff of 10 technicians and web developers.
- Oversaw development of several applications and managed deployment of countless third party programs
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established and administered annual budgets with controls to prevent overages, minimize burn rate and support sustainability objectives.
IT Manager
American Global Logistics
07.2007 - Current
- Manage entire Windows network that spans across multiple satellite offices.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Provided configuration recommendations and assistance in customer deployment.
- Maintained stable operation of over 6 clients' computer networks.
- Worked closely with customers to identify business costs and benefits of implementing computing solutions.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Administered and prepared programs for deployment and developed network resources and trained support personnel to provide Tier I support to end users.
- Served as liaison between user community and software providers.
- Administered software licensing and purchasing for effective installation of network.
IT Systems Administrator
Ascot Diamonds
10.2008 - Current
- Managed entire windows network of over 5 offices.
- Increased automations and efficiency by establishing better workflows and processes
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for over 50 users.
- Orchestrated integration and communication of software upgrades
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
Skills
- Process Improvement Strategies
- Strategic Partnership
- Workflow and Automation Planning
- Contract Review and Recommendations
- Infrastructure planning
- Project Management
- Project Development
- Systems Implementations
- Operations Oversight
- Budget Development and Management
- System upgrades
- Program installations
- Servers expertise
- Dependable and Responsible
- Project Development
- Operations Oversight
- Budget Development and Management
Education
Bachelor of Science - Management Information Systems
Kennesaw State University
Kennesaw, GA06.1996
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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