KGOLO MOKOBI
Brooklyn,NY
Summary
I excel in fostering collaboration among team members, ensuring alignment with organizational objectives, and I thrive in dynamic work environments where I am able to apply my problem-solving skills in order to tackle challenges and meet business needs and goals. As technology continues to rapidly evolve, I remain proactive in my pursuit of knowledge and adapting to evolving industry standards.
Overview
3
3
years of professional experience
Work History
Volunteer
Childline Association of Botswana
01.2019 - 02.2020
- Assisted with events and programs for the children at Childline.
- Played all sorts of games and activities weekly.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Provided emotional support and companionship to the children aswell.
- Fostered a sense of community within Childline.
Marketing Manager & Office Assistant
Tops Dry Cleaners Ltd
01.2020 - 12.2020
- Head of the Social Media marketing team; producing company announcements on all social media platforms
- Assisted in designs for in house poster, flyers, notices and etc
- Desk work as an assistant in filing company receipts and statements
- Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI
- Oversee market research to identify emerging trends, customer needs, and competitor strategies
- Monitor brand consistency across marketing channels and materials
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives
- Monitor and maintain brand consistency across all marketing channels and materials
Customer Service Consultant
Open Hour Pty Ltd
01.2021 - 09.2021
- Gained in-depth understanding of company and it's policies to give customers expert support.
- Provided feedback on potential areas for improvement within the company based on personal experiences and observations.
- Collaborated with team members to share resources and improve overall performance within the business.
Education
B.S Information Technology - Minor in Philosophy
St. Francis College
NYC05-2026
Skills
- Python
- Microsoft Office
- Adobe Photoshop
- MySQL
- Google Workspace
- Canva
- Verbal and written communication
- Escalation management
- Research
- Proofreading
- Computer proficiency
Timeline
Customer Service Consultant
Open Hour Pty Ltd
01.2021 - 09.2021
Marketing Manager & Office Assistant
Tops Dry Cleaners Ltd
01.2020 - 12.2020
Volunteer
Childline Association of Botswana
01.2019 - 02.2020
B.S Information Technology - Minor in Philosophy
St. Francis College
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