Kelvin Hemingway
Myrtle Beach,United States
Summary
Energetic professional, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success.
Overview
1
1
Language
30
30
years of professional experience
Work History
Supervisor
Dollar Thrifty Automotive Group, Inc.
Myrtle Beach, United States
03.2017 - Current
- Supervised daily operations of rental vehicle fleet, optimizing fleet utilization and operational workflow.
- Streamlined daily operations, enhancing team productivity and achieving measurable efficiency gains.
- Implemented cost-saving strategies, reducing operational expenses while maintaining service quality.
- Led team training, creating onboarding program that facilitated skill enhancement and integration.
- Trained staff on customer service standards and operational procedures, enhancing service delivery and customer satisfaction.
- Led cross-functional teams, fostering collaboration and improving communication across departments.
- Coordinated vehicle maintenance schedules to ensure safety and reliability.
- Managed inventory of vehicles and equipment for efficient workflow.
Operations Manager
Hertz Dollar Thrifty
Myrtle Beach, United States
05.2023 - 06.2024
- Managed daily operations for vehicle rental and fleet management, ensuring smooth fleet utilization.
- Directed operations staff by providing guidance and training, aligning team efforts with company objectives.
- Oversaw staff scheduling and resource allocation to optimize performance.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary action.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remained at optimal levels.
- Resolved customer inquiries and complaints promptly, contributing to high satisfaction levels.
Cashier
Hardees Restaurant
Myrtle Beach, United States
04.2013 - 10.2017
- Processed customer transactions efficiently and accurately.
- Processed payments accurately, contributing to customer satisfaction.
- Provided friendly and helpful service to all customers.
- Welcomed customers warmly, fostering a positive shopping experience.
- Verified cash drawer amounts at shift start, ensuring correct balances.
- Audited cash drawers and maintained precise financial records.
- Trained new cashiers on register operations, ensuring smooth transitions and consistent service.
- Maintained cleanliness and organization of the front counter area.
Assistant Manager
Burger King
Myrtle Beach, United States
06.1996 - 12.2010
- Directed sales and service programs, resulting in higher customer satisfaction ratings.
- Resolved customer complaints, contributing to increased guest satisfaction and loyalty.
- Recruited and trained staff, leading to improved service quality and team collaboration.
- Conducted job interviews and hiring, strengthening team capabilities.
- Trained new team members on customer service standards and procedures.
- Assisted in managing daily restaurant operations and staff schedules.
- Managed cash flow and financial operations, ensuring accuracy and efficiency.
- Managed cash register operations, ensuring accurate transactions, including accurate cash handling and reconciliation.
- Supervised daily operations, including scheduling shifts and assigning duties.
Education
Master of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH05-2022
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04-2015
Associate of Science - Business
University of Phoenix
Tempe, AZ05-2013
High School Diploma -
Georgetown High School
Georgetown, SC06-1995
Skills
- Fleet management
- Management
- Leadership
- Team leadership
- Onboarding
- Staff training
- Cross-training programs
- Customer Service
- Sales
- Problem solving
- Data Analysis
- Strategic planning
- Organizational Skills
- Time management techniques
- Team building
- Employee motivation
- Coaching skills
- Communication skills
- Conflict management
- Interviewing
Personal Information
Title: Entry level Human Resource Coordinator or Assistant Manager
Languages
English
Full Professional
Timeline
Operations Manager
Hertz Dollar Thrifty
05.2023 - 06.2024
Supervisor
Dollar Thrifty Automotive Group, Inc.
03.2017 - Current
Cashier
Hardees Restaurant
04.2013 - 10.2017
Assistant Manager
Burger King
06.1996 - 12.2010
Master of Science - Human Resource Management
Southern New Hampshire University
Bachelor of Science - Business
University of Phoenix
Associate of Science - Business
University of Phoenix
High School Diploma -
Georgetown High School