Khaalidah Dandridge
Taylor,MI
Summary
- Knowledgeable and dedicated customer service professional
- Extensive experience in sales industry
- Solid team player with outgoing, positive demeanor
- Motivated to maintain customer satisfaction and contribute to company success
- Specialize in quality, speed, and process optimization
- Results-oriented, with passion for developing relationships, and growing businesses
Overview
8
8
years of professional experience
Work History
Rental Sales Agent
Hertz Car Rental
09.2023 - Current
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Determined clients' needs, helped select appropriate rentals, fulfilling requirements.
- Helped train new staff on company policies, procedures, and standards, boosting productivity.
- Managed reservations efficiently, reducing wait times for customers upon arrival.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Customer Service Sales Representative
Willis Towers Watson Via Benefits
07.2022 - 07.2023
- Delivered superior customer service to retain existing customers and attract future customers
- Increased revenue with strategic upselling of products
- Cross-trained and helped assist customer service managers
- Lead team meetings
- Responded to customer requests for products and company information
- Set appointments for participants and handled funding
- Followed up with customers after completed sales to assess satisfaction and resolve concerns
- Investigated and resolved customer inquiries and complaints quickly
- Effectively trained team members on best practices and protocols
- Answered constant flow of customer calls with minimal wait times
Learning Ambassador
Amazon
09.2021 - 07.2022
- Assisted HR with their customer service needs
- Led small group sessions to help students review and practice concepts
- Monitored students and recorded progress to determine next steps for their success
- Maintained clean, organized and professional work environment
- Hosted different events around warehouse
Front Desk Receptionist
The Lakeland Center
01.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Admitted patients
- Maintained welcoming environment for visitors and employees
- Completed data entry and filing to keep records updated for easy retrieval
- Answered multi-line phone and transferred calls to correct departments
- Maintained confidentiality of sensitive data to protect customer and business information
- Sorted mail and packages upon arrival
- Confirmed appointments, communicated with clients, and updated client records
- Assisted staff with clerical and administrative needs
- Collected and distributed messages to team members and managers
- Monitored and screened visitors to verify accessibility to inter-office personnel
Cashier Team Lead
Burger King
08.2017 - 03.2021
- Helped customers complete purchases, locate items, and join reward programs
- Helped management develop employee improvement plans
- Mentored new team members on customer service strategies, and sales goals
- Worked extra shifts during busy periods
- Greeted customers and took their orders
- Prepared food in kitchen and expedited orders
- Cleaned lobby, bathroom, and kitchen
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns
- Quickly and accurately counted drawers at start and end of each shift
Cashier/Receptionist
Shaw Vista
09.2019 - 03.2020
- Set up new sales displays each week with fresh merchandise
- Encouraged customers to make additional purchases by highlighting current deals
- Maintained clean work area
- Answered work phones
- Tracked attendance of employees
- Operated cash register to record transactions accurately and efficiently
- Learned duties for various positions and provided backup at key times
- Handled cash with high accuracy and took care to check bills for fraud
Hostess
Outback Steakhouse
05.2017 - 08.2017
- Trained new hostesses on customer service and restaurant policies
- Adjusted seating to accommodate groups with special requests
- Resolved guest complaints to maintain customer satisfaction
- Answered phone calls to take orders, give information and document reservations
- Organized, stocked and cleaned front lobby
Education
Bachelor's - Animal Science
Michigan State University
East Lansing, MIHigh School Diploma -
Southfield High School
05.2018
Skills
- Upselling
- Typing Proficiency
- Closing Sales
- Problem-Solving Ability
- Team Development
- Administrative and Office Support
- Customer Service
- Call Center Operations
- Computer Proficiency
- Policy and Procedure Adherence
- Managing Multiple Tasks
- Data Evaluation
- Calm and Professional Under Pressure
- Customer Relationship Management
- Clerical Support
Timeline
Rental Sales Agent
Hertz Car Rental
09.2023 - Current
Customer Service Sales Representative
Willis Towers Watson Via Benefits
07.2022 - 07.2023
Learning Ambassador
Amazon
09.2021 - 07.2022
Front Desk Receptionist
The Lakeland Center
01.2021 - 09.2021
Cashier/Receptionist
Shaw Vista
09.2019 - 03.2020
Cashier Team Lead
Burger King
08.2017 - 03.2021
Hostess
Outback Steakhouse
05.2017 - 08.2017
Bachelor's - Animal Science
Michigan State University
High School Diploma -
Southfield High School
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