Summary
Overview
Work History
Education
Skills
INTERNSHIP EXPERIENCE
Timeline
Generic

Khaalidah DeLoach

Mount Laurel

Summary

Detail-oriented professional with over 5 years of experience in client-facing roles, specializing in scheduling, vendor coordination, and marketing support. Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments. Committed to delivering high-quality results while supporting organizational objectives and fostering collaborative relationships.

Overview

10
10
years of professional experience

Work History

Warranty & Install Coordinator (Administrative & Client Support)

Webstaurant Store
02.2023 - 03.2025
  • Managed warranty service cases for 20+ appointments daily, coordinating with vendors and procurement teams to ensure timely delivery of parts and merchandise.
  • Onboarded and maintained vendor accounts, processed invoices, and ensured payment accuracy.
  • Monitored service timelines, followed up on open cases, and maintained strong client relationships to resolve issues efficiently.
  • Suggested process improvements to enhance service delivery and increase customer satisfaction.
  • Remote

Associate, Client Processing (Contract)

BNY Mellon Bank
11.2021 - 01.2023
  • Managed shareholder accounts, processed complex financial transactions, and resolved client inquiries via phone and email.
  • Ensured accurate entry of financial data for 50+ clients daily while adhering to compliance and security standards.
  • Investigated account discrepancies, corrected errors, and maintained detailed case records.
  • Collaborated with external clients to meet service level agreements and improve customer experience.
  • Remote

Customer Care Specialist II (Contract)

Harte-Hanks
04.2020 - 10.2021
  • Provided multi-channel customer support (phone, email, chat) to resolve account setup issues and technical concerns.
  • Investigated and resolved customer complaints, escalating when necessary to ensure final resolution.
  • Documented and reported product malfunctions, assisted in creating new customer accounts, and provided step-by-step technical support.
  • Supported training of new hires on policies and procedures.
  • Remote

Lead Hostess

Veda Indian Bistro
08.2018 - 04.2019
  • Managed guest seating arrangements, reservations, and special requests to ensure smooth service.
  • Assisted in event coordination, from planning to execution.
  • Provided professional customer service to enhance the dining experience.

Keyholder/Retail Sales Specialist

True Religion Denim
09.2015 - 01.2017
  • Opened and closed store operations, managed cash handling, and ensured security procedures.
  • Drove sales through customer engagement, upselling, and product recommendations.
  • Maintained store presentation and managed inventory levels.

Education

BS - Advertising

Temple University
Philadelphia, PA
09-2026

Skills

  • Administrative Support & Calendar Management
  • Customer Service & Client Relationship Management
  • Data Entry & Records Management
  • Vendor Coordination & Invoice Processing
  • Microsoft Office Suite (Word, Excel, Outlook), Google Suite
  • Canva, Social Media Content Creation
  • Problem Solving & Conflict Resolution
  • Written & Verbal Communication
  • Scheduling coordination
  • Dispatch coordination
  • Progress reporting

INTERNSHIP EXPERIENCE

 Public Relations Intern 

Lynn Allen Jeter & Associates- Remote                                            October 2021 – November 2021     

  • Drafted press releases, demonstrating strong written communication skills.
  • Conducted market research and maintained client data using Excel and Google Sheets.
  • Created branded social media content for Instagram using Canva.

Timeline

Warranty & Install Coordinator (Administrative & Client Support)

Webstaurant Store
02.2023 - 03.2025

Associate, Client Processing (Contract)

BNY Mellon Bank
11.2021 - 01.2023

Customer Care Specialist II (Contract)

Harte-Hanks
04.2020 - 10.2021

Lead Hostess

Veda Indian Bistro
08.2018 - 04.2019

Keyholder/Retail Sales Specialist

True Religion Denim
09.2015 - 01.2017

BS - Advertising

Temple University

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