Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Khadar Siciid

Boston,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

MBTA
Boston, MA
04.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Driver

Uber And Lyft
Boston, MA
05.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Unarmed Security Guard

US Associates
Malden, MA
02.2021 - 04.2023
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Education

High School Diploma -

Doolo Ado
Somalia
06.2018

Skills

  • Team Collaboration
  • Customer Relationship Management
  • Complaint Handling
  • Property Patrol
  • Customer Needs Assessment
  • Issue Escalation
  • Patience and understanding
  • Flexible Schedule
  • Safe Driving Practices
  • Traffic laws knowledge
  • Self-defense tactics
  • Report Writing

Accomplishments

  • Received June outstanding client engagement with customers for Three consecutive quarters.
  • Collaborated with team of Five in the development of Gate Guard.
  • Resolved product issue through consumer testing.

Certification

  • Certified Team Lead, US Associate.

Languages

Arabic
Professional Working
Swahili
Professional Working
Somali
Native or Bilingual

Timeline

Customer Service Executive

MBTA
04.2023 - Current

Driver

Uber And Lyft
05.2022 - Current

Unarmed Security Guard

US Associates
02.2021 - 04.2023

High School Diploma -

Doolo Ado
Khadar Siciid