Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
MBTA
Boston, MA
04.2023 - Current
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Driver
Uber And Lyft
Boston, MA
05.2022 - Current
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Unarmed Security Guard
US Associates
Malden, MA
02.2021 - 04.2023
Completed full building and grounds patrols to spot and investigate concerns.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Education
High School Diploma -
Doolo Ado
Somalia
06.2018
Skills
Team Collaboration
Customer Relationship Management
Complaint Handling
Property Patrol
Customer Needs Assessment
Issue Escalation
Patience and understanding
Flexible Schedule
Safe Driving Practices
Traffic laws knowledge
Self-defense tactics
Report Writing
Accomplishments
Received June outstanding client engagement with customers for Three consecutive quarters.
Collaborated with team of Five in the development of Gate Guard.