KHADARA KHAMIS KANGU
Arlington,USA
Summary
To obtain a position as an active employee involving responsibility and working with others as a team member to achieve advancement and growth for the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Safety Specialist
PepsiCo
10.2023 - Current
- Assists in developing safety policies and procedures, investigating and identifying risks, recommending and implementing solutions to current safety issues, and reviewing documents.
- Application by interpreting and explaining standards in a food product environment.
- Inspect food sites to ensure compliance with all quality and environmental health standards.
- Monitor processing operations, inspect equipment, and identify potential sources of contamination.
- Overseeing regulations and implementing all monitoring systems.
- Provide on job training to new hires.
Logistics Specialist
JCT Logistics
11.2021 - 08.2023
- Handle customer service inquiries and problems via telephone and e-mail to the Organization’s service standards.
- Utilize advanced logistics software to ensure great planning, purchasing, and delivering goods and services to customers.
- Communicate frequently with drivers to ensure the safety and efficiency of freight.
- Support the company’s core values of Safety, Professionalism, Integrity, and Excellence.
- Using innovative prospecting techniques to identify and qualify potential customers.
Duty Supervisor
Qatar Airways DFW Airport
05.2014 - 08.2021
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections, and other passenger-related disruptions.
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback.
- Guiding all representatives in the execution of assigned tasks and ensuring that their services are of standard operating procedures and maximum satisfaction to customers.
- Aircraft turnaround coordinator by ensuring safe aircraft handling from blocks to off blocks and safety compliance management raising occurrence reports proactively for non-compliance and build a robust safety reporting culture.
- Proactively perform a wide range of assigned and emerging activities to ensure compliance with established standards and procedures, and to achieve a high level of customer service.
Customer Service Agent
Hallmark Aviation DFW Airport
10.2012 - 05.2014
- Check-in for passengers at the ticketing counter and priority lounge for international flights and interline connections. Flight Control Monitor and editing.
- Personal assistant and ambassador for priority customers.
- Hold full responsibility for complete conformity with operational procedures of travel, and immigration.
- Baggage services, dangerous goods handling, and safety regulations.
- Answer customers’ inquiries regarding flight schedules, fares, space availability for a particular flight, and other questions that may arise.
Senior Airport Service Agent
Emirates Airlines Dubai
10.2007 - 08.2012
- Initiate the inspection of customers who are boarding and checking in.
- Senior Check-in agent for both Internationals and local flights.
- Hold full responsibility for the complete conformity with operational procedures of travel, immigration, baggage services, dangerous goods handling, and safety regulations.
- Guide passengers and provide correct and timely information in compliance with standard policies and procedures.
- Determine the requirements of various categories of passengers.
- Assign additional duties and responsibilities as necessary.
- Provide quick response and promptly address passenger needs to promote the highest quality of services before check-in.
- Cultivate harmonious, professional relationships with peers and management.
- Special assistance team member for a local emergency.
Education
Associate of Applied Science - Cybersecurity
Tarrant County College
Arlington, TX05.2025
Associate of Arts - Business Administration and Management
Tarrant County College
Arlington, TX05.2024
Flight Dispatcher - Flight Operations
Institute of Flight Operations & Dispatch (IFOD)
Dallas, Texas06-2013
Reservations, Fares, and Ticketing - Aviation Management
Emirates Aviation College
DUBAI01-2011
Airline Passenger Handling - Aviation Management
Emirates Aviation College
Dubai01-2007
Business Management - Business Administration And Management
Kenya Institute of Business Management
12-2004
Skills
- Good understanding of conditions of carriage, and international Civil Aviation Safety and Security procedures by FAA, ICAO, DOT, and IATA local authorities
- Intermediate understanding of claim terminology and policy in the logistics world
- Airport Operations, Weight, and balance Dangerous goods regulations
- Customer service oriented with excellent written, verbal communication and teamwork
- Administration management, critical thinking with ability to use sound business judgment to resolve issues with internal and external customers
- Train the trainer model
- Dedicated and highly competent logistics professionals with extensive experience in inventory control, distribution, transportation management, and overall quality standards
- Knowledge of sanitation, audit and control measures in commercial handling and preparation of food products for human consumption
- Attention to detail, strong analytical abilities, communication skills, knowledge of food safety regulations, auditing techniques, and experience in food industry practices
- Allergen control
- Corrective action implementation
- Quality control analysis
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
Certification
- Federal Aviation Administration (FAA) Aircraft Dispatcher License
- Excellent customer service, active listening, leadership, and Organizational skills.
- Proven time management skill set.
- Supply chain, manufacturing and materials management.
- Communication and complaint resolution.
- Quality Assurance, safety data, and food safety regulations.
- Information security, identity, compliance, and access management.
Timeline
Food Safety Specialist
PepsiCo
10.2023 - Current
Logistics Specialist
JCT Logistics
11.2021 - 08.2023
Duty Supervisor
Qatar Airways DFW Airport
05.2014 - 08.2021
Customer Service Agent
Hallmark Aviation DFW Airport
10.2012 - 05.2014
Senior Airport Service Agent
Emirates Airlines Dubai
10.2007 - 08.2012
Associate of Applied Science - Cybersecurity
Tarrant County College
Associate of Arts - Business Administration and Management
Tarrant County College
Flight Dispatcher - Flight Operations
Institute of Flight Operations & Dispatch (IFOD)
Reservations, Fares, and Ticketing - Aviation Management
Emirates Aviation College
Airline Passenger Handling - Aviation Management
Emirates Aviation College
Business Management - Business Administration And Management
Kenya Institute of Business Management
NATIONAL TECHNICAL HONOR SOCIETY
CAREER AND TECHNICAL EDUCATION
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