Khadeejeh Gonzales
Grand Prairie,TX
Summary
Proven track record in consultative sales and customer relationship management, notably at Evoke Roofing & General Contracting, fostering long-lasting relationships. Demonstrated exceptional time management, enhancing team efficiency and improving client satisfaction. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
21
21
years of professional experience
4
4
Certification
Work History
Independent Property Claims Adjuster
Pilot Catastrophe Services Allstate
01.2023 - Current
- Exercised proper judgment and decision making to analyze over numbers claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Scoped and photographed properties for defects and damage.
- Prepared sketch of floor plan and roofline and entered data into XM8 to develop line-by-line item costs of damages.
- Used XM8 to compile estimates for personal property and structure damage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up with insured individuals regarding premium and deductibles payments.
- Collected information from customers to complete claims and legal files.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Maintained contact with claimants and PA to determine treatment status.
- Maintained strong partnerships with contractors, appraisers, and other professionals to accelerate the claim resolution process without compromising quality.
- Maximized productivity with proficient utilization of claims management software for documentation and tracking purposes.
- I handled supplement claims, and Re-inspections in the filed.
- I worked as inside adjuster from the office in supplement team.
- I handled large loss claims over 100K Water loss in WA and OR January till end of March onsite.
- I handled hurricane beryl Tx Huston , Francine Louisiana, Helene SC and NC 2024 onsite.
- I handled large loss claims Wind and hail claims in AR, LA, TX, SC, NC, IL, NM, MN, onsite.
- Fire claims in CA January to end of March 2025 onsite.
- Wind and hail claims Illinois Start March to current onsite.
- Identified suspicious losses and contacted manager for investigative assistance.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Streamlined communication with clients, maintaining professionalism and empathy throughout the claims process.
- Improved customer service ratings by consistently providing timely responses to inquiries and concerns from policyholders.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Documented information gathered in field and uploaded data to company database for efficient processing using XM8.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Delivered comprehensive reports on completed claims that facilitated decision-making processes for upper-level management.
Independent Property Claims Adjuster
Sedgwick State Farm
11.2022 - 01.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up with insured individuals regarding premium and deductibles payments.
- Collected information from customers to complete claims and legal files.
Office Manager
RJK Enterprises General Contracting
08.2016 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Consultant
Evoke Roofing & General Contracting
05.2022 - 08.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Sales Consultant
Metro - TEX Roofing Residential & Commercial
02.2022 - 05.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Customer Service Representative
Enlow Heritage
05.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Army Officer
Jordanian Army
09.2004 - 06.2014
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Coordinated large-scale events such as training exercises or deployments, managing resources effectively to achieve desired outcomes.
- Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
- Monitored and assessed mission progress and provided updates to command.
- Prepared and delivered investigative reports and briefings.
Education
Bachelor of Arts - Arabic Literature
University of Jordan
Jordan05.2004
Skills
- Time Management
- Customer Relationship Management
- Product and service knowledge
- Persuasive Communication
- Consultative Sales
Customer relationship management
Customer relationship building
Customer service
Customer success management
Customer needs assessment
Contact follow-up
Lead prospecting
Complex Problem-solving
Customer oversight
Certification
- Certified State Farm Policy & Estimate,
- Auto State Farm.
- Xactimate
- NFIP
I hold 16 License
TX, AL, AR, GA, FL, LA, OK, OR, WA, SC, NC, MI, MN, NM, NV,
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Flexible work hoursPaid sick leavePaid time offCompany CultureTeam Building / Company Retreats401k matchWork from home optionHealthcare benefitsWork-life balanceCareer advancementPersonal development programsTimeline
Independent Property Claims Adjuster
Pilot Catastrophe Services Allstate
01.2023 - Current
Independent Property Claims Adjuster
Sedgwick State Farm
11.2022 - 01.2023
Sales Consultant
Evoke Roofing & General Contracting
05.2022 - 08.2022
Sales Consultant
Metro - TEX Roofing Residential & Commercial
02.2022 - 05.2022
Office Manager
RJK Enterprises General Contracting
08.2016 - 10.2022
Customer Service Representative
Enlow Heritage
05.2015 - 06.2016
Army Officer
Jordanian Army
09.2004 - 06.2014
Bachelor of Arts - Arabic Literature
University of Jordan
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